Elizabeth Mays
Columbus,OH
Summary
Results-driven professional with a proven track record in training, mentoring, and customer service. Skilled in workload prioritization and task delegation, committed to enhancing service delivery and optimizing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Cleaning
Mid American Cleaning Contractors
Columbus, OH
02.2015 - 07.2019
- Supervised daily cleaning operations ensuring adherence to company standards.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Coordinated schedules to optimize workforce allocation and productivity.
- Managed inventory of cleaning supplies, reducing waste through strategic purchasing practices.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
Security Officer
Securitas Security Services USA
Grove City, OH
01.2015 - 07.2019
- Monitored premises to deter unauthorized access and ensure safety of personnel and property.
- Conducted routine patrols to identify and address potential security risks proactively.
- Trained new security personnel on protocols, fostering a culture of safety and compliance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Hilliard High School
Hilliard, OHSkills
- Workload prioritization
- Health and safety
- Chemical handling
- Task delegation
- Supply ordering
- Customer service
- Training and mentoring
Certification
- CM - Certified Manager Certification
Timeline
Supervisor of Cleaning
Mid American Cleaning Contractors
02.2015 - 07.2019
Security Officer
Securitas Security Services USA
01.2015 - 07.2019
High School Diploma -
Hilliard High School