Elizabeth Mcanelly
Aurora,IL
Summary
Dynamic and results-driven manager with extensive customer service experience, I have a proven track record in building relationships with clients, resolving complex issues and fostering customer-first culture. Adept at managing cross-functional teams and achieving business objectives, I am also passionate about creating memorable experiences and maintaining long-term client loyalty.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor/Manager On Duty
Sheraton Hotels
Lisle, IL
05.2017 - Current
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Resolved customer complaints promptly and efficiently.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Audited cash registers at the end of each shift for accuracy.
Customer Service Representative
Dyson
Remote - Aurora, IL
05.2017 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bus Monitor
Durham Schools Services
Aurora, IL
01.2011 - 01.2013
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Maintained daily logs of trips, noting any incidents or irregularities that occurred along the way.
- Responded promptly to emergency situations such as medical emergencies or accidents.
Front Office Manager
Country Inns & Suites
Naperville, IL
01.2010 - 01.2013
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
Education
High School Diploma -
West Aurora High School
Aurora, IL01.2009
Skills
- Exceptional customer service
- Effective communication Skills
- Proficient Time Management Skills
- Computer savvy
- Microsoft programs
- QuickBooks
- Strategic Problem Solving
- Event Scheduling
- Client Relationship Management
- Administrative Support
- Customer Escalation Support
- Professional Phone Communication
- Operational Leadership
- Hospitality Experience
- Accommodations Management Experience
Timeline
Front Desk Supervisor/Manager On Duty
Sheraton Hotels
05.2017 - Current
Customer Service Representative
Dyson
05.2017 - 04.2023
Bus Monitor
Durham Schools Services
01.2011 - 01.2013
Front Office Manager
Country Inns & Suites
01.2010 - 01.2013
High School Diploma -
West Aurora High School
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