Elizabeth McBride
Pineville,LA
Summary
I am a self-motivated individual driven by reaching goals and going above and beyond in my work. I thoroughly enjoy working with the public to provide an exceptional experience and build relationships. I enjoy expanding my knowledge to deliver the best experience to the public. I strive to serve with my heart and keep people's best interest in mind. My ultimate goal is to find a career I can delve into that will become a passion and not a job.
Overview
6
6
years of professional experience
Work History
Salesperson
Primeaux Rv
Alexandria, LA
02.2024 - Current
- Collaborated with team members to develop effective sales plans.
- Presented products and services to prospective and existing customers to meet client needs.
- Used CRM database to track referral and appointment data.
- Listened to customer needs to identify and recommend best products and services.
- Expanded knowledge in current and new product in order to advise customers on product.
Teller
Pelican State Credit Union
Pineville, LA
06.2022 - 01.2024
- Verify member identity in order to keep personal information confidential.
- Process transactions such as deposits, withdrawals, and loan payments.
- Balance drawer, branch cash machines, and branch vault at end of day.
- Build and maintain personal relationships with members by engaging with them at least twice a month.
- Review credit report to find opportunity cross sale products and services to benefit the member and account.
- Call members to provide excellent member service in order to increase loan amounts for the branch.
- Meet and exceed monthly expectations and goals in order to build branch production and receive incentives.
- Assisting members with online banking and enrolling them to our extra services.
- Advising members about loans and referring them to a Member Solutions Representative in order to apply.
Teller
Heart Of Louisiana Credit Union
Pineville, LA
09.2021 - 06.2022
- Processed member transactions including deposits, withdrawals, and loan payments.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Met or exceeded sales goals by promoting Credit Union products and services in member interactions.
- Balanced cash drawer throughout the day and branch totals for the end of the day.
- Built and maintained member relationships
Customer Service Manager
Wal-Mart Supercenter
Pineville, LA
01.2018 - 12.2019
- Provided exceptional customer service to ensure customer satisfaction
- Delegated job opportunities to front end staff in order to maintain store standards
- Balanced cash drawers and cash machines at end of day throughout entire store
- Assisted employees in order to keep the front end moving smoothly for customer benefits
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Pineville High School
Pineville, LA05-2018
Skills
- Excellent Communication Skills
- Strong Work Ethic
- MS Office Proficient
- Exceptional Customer Service
- Cross selling
- Cash Handling
- Excellent time management skills
- Episys and Synergy proficient
- ITC proficient
Timeline
Salesperson
Primeaux Rv
02.2024 - Current
Teller
Pelican State Credit Union
06.2022 - 01.2024
Teller
Heart Of Louisiana Credit Union
09.2021 - 06.2022
Customer Service Manager
Wal-Mart Supercenter
01.2018 - 12.2019
High School Diploma -
Pineville High School
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