Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth McCoy

Castle Rock,CO

Summary

Welcoming Treatment Coordinator with 26 years background in dental treatment coordination. Strengths include account management, billing, collections and monthly reporting. Experience communicating with patients to assist in procedure guidance for individual dental needs.

A passionate and results-driven individual that takes pride in having a strong background in customer service and the ability to manage administrative tasks that positively contribute to the growth of a business.

Overview

18
18
years of professional experience

Work History

Treatment Coordinator

Denver Tech Dentistry
03.2011 - Current
  • Dental treatment plan coordinator-primary focus to be on scheduling and interacting with patient both by phone and in-person, reviewing treatment plans and present and collecting finances.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Taking all CBCT for TMJ patients/other patients and creating TMJ letters to insurance companies.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Cross training all other employees.
  • Closing protocol at end day, month and year, work monthly AR and insurance reports. Along with processing deposits for bank.
  • Processed all outgoing referral letters to orthodontics, oral surgery, periodontists' offices to extend excellent patient care.
  • Entering all insurance payments. General office duties include answering heavy phones, schedule appointments, check patients in & out, ensure smooth flow of office traffic and uploading new patient forms and verifying dental and medical insurance benefits.
  • Account research for patient balances and collected past due amounts at time of service. Made abundance of outgoing calls for collection accounts. Emailing statements for payments. Reconciled credit card payments. Run nightly, end of day reports, to view provider productivity. Entering all insurance payments.
  • General office duties include answering heavy phones, schedule appointments, check patients in & out, ensure a smooth flow of office traffic and uploading new patient forms and verifying dental and medical insurance benefits.
  • Laid out potential payment plans for patients

Treatment Coordinator

Erik C. Mathys DDS
02.2005 - 03.2011
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Worked with patients to schedule tests and procedures.
  • Handled all scheduling and correspondence with referring practices.
  • Processed all aspects of insurance payments and making daily deposit.
  • Lead morning huddles and monthly team meetings.
  • Coordinated all Seattle Club Study Club meetings by setting up venue, speakers, and sending out invitations.

Education

High School Diploma -

Farmington High School
Farmington, NM
05.1987

Skills

  • Dentrix
  • Computer skills
  • Medical office experience
  • ICD-10 and coding
  • Medical terminology
  • Insurance verification
  • Patient care
  • Microsoft Outlook
  • Microsoft Word
  • Organizational skills
  • Account receivables/payables

Timeline

Treatment Coordinator

Denver Tech Dentistry
03.2011 - Current

Treatment Coordinator

Erik C. Mathys DDS
02.2005 - 03.2011

High School Diploma -

Farmington High School

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Elizabeth McCoy