Hi, I’m
Elizabeth McCoy
Lenexa,KS
Summary
Dynamic finance and operations professional with a proven track record at Aston Carter and Affirma Consulting. Excelled in enhancing customer relationships and streamlining operations, leveraging expertise in Microsoft Suite and effective communication. Consistently met contractual goals achieving notable improvements in operational efficiency and customer satisfaction with proven analytical thinking and problem-solving skills.
Overview
16
years of professional experience
Work History
Aston Carter
Finance Assistant
05.2024 - 08.2024
Job overview
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with weekly check processing, filing, and data entry/reconciliation.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Matched purchase orders with invoices and recorded necessary information via D365.
Aston Carter
Customer Service Representative
02.2023 - 10.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Affirma Consulting
Operations Team Leader
07.2017 - 12.2022
Job overview
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Evaluated staff performance and provided coaching to address inefficiencies.
Apex Performance Solutions
Senior Operations Support Analyst
01.2012 - 06.2017
Job overview
- Resolved escalated customer complaints swiftly and professionally, maintaining strong client relationships during difficult situations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Produced detailed and relevant reports for use in making business decisions.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Served as the primary liaison between operations support analysts and other departments, facilitating clear communication of project requirements and updates.
- Provided expert guidance to junior team members, fostering a collaborative work environment and boosting team morale.
Arvato Digital Services Llc
Customer Care Specialist
04.2008 - 01.2012
Job overview
- Verified accuracy of customer account information and updated when necessary.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to channel partner inquiries via phone, email and web-based platforms.
- Researched and resolved customer issues, provided self-service instruction, and escalated technical issues, when needed.
Education
Golden State Baptist College, Santa Clara, CA
Bachelor of Arts from Elementary Education
Skills
- Microsoft Suite
- Soft Skills
- Team member training
- Analytical thinking
- Customer relationship development
- Task prioritization
- Problem-solving
- Effective communication
Timeline
Finance Assistant
Aston Carter
05.2024 - 08.2024
Customer Service Representative
Aston Carter
02.2023 - 10.2023
Operations Team Leader
Affirma Consulting
07.2017 - 12.2022
Senior Operations Support Analyst
Apex Performance Solutions
01.2012 - 06.2017
Customer Care Specialist
Arvato Digital Services Llc
04.2008 - 01.2012
Golden State Baptist College
Bachelor of Arts from Elementary Education
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