Summary
Overview
Work History
Education
Skills
Acknowledgements Awards
Timeline
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ELIZABETH MCCRACKEN

Minneapolis,MN

Summary

With over 10 years of experience in the service industry, this candidate has gained extensive knowledge both on the floor and behind the bar. Throughout their career, they have consistently delivered quality service in fast-paced environments, while simultaneously fostering strong customer relationships. Continuously seeking opportunities for personal and professional growth within the company, they are dedicated to expanding their skill set and staying up-to-date with industry trends. Their unwavering commitment to excellence is evident in the pride they take in their work, resulting in consistently outstanding performance.

Overview

13
13
years of professional experience

Work History

Sales Associate/ Assistant

Chattanooga Ink & Toner
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Ordering and checking in new inventory.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.

Bartender/ Schedule and Inventory/ Shift Lead- On Call Manager

Doc Holidays
09.2020 - 11.2020
  • Perform in high traffic, high-pressure environment
  • Received employee checkouts, ensuring all cash is properly accounted for
  • Handled manager duties on the Aloha system and went into work when unexpected situations occurred
  • Created the weekly schedule two weeks in advance
  • Maintained liquor and beer inventory

Catering Server

Jon Fitch Catering Company
04.2021 - 08.2021
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.

Sales Associate

MarketSource
08.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Server

Full Tilt Tavern
09.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Diamond Billiard Club
09.2015 - 01.2020
  • Warmly great guest’s, anticipate needs, and remain available throughout the dining experience
  • Quickly clean and set tables to maximize table turnover and restaurant efficiencies
  • Prioritize and coordinate execution of tasks accordingly
  • Generated over $1,000 in sales a shift including 65% of beer and liquor sales

Optometrist Technician

Bordash Family Eye Center
02.2018 - 05.2019
  • Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
  • Collaborated effectively with other healthcare professionals, contributing to comprehensive patient care plans for optimal outcomes.
  • Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
  • Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
  • Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
  • Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
  • Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
  • Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
  • Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
  • Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
  • Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Hostess/ Food Runner/ Inside and Outside Expo/ Server/ Bartender

Buffalo Wild Wings
07.2011 - 01.2015
  • Calculated estimate wait times based on length of waitlist, available tables, workload of staff and communicated clearly to customers
  • Monitor food quality and ensure items are stored properly
  • Accurately memorize daily and weekly specials
  • Delivered quick, efficient and friendly service to section sizes ranging from 4-7 tables at a time

Education

GED -

Thomas Jefferson High School
Bloomington, MN

Skills

  • Basic math
  • Computer skills
  • POS operation
  • Money handling
  • Multitasking
  • Problem-solving
  • Conflict resolution
  • Team work and building
  • Interpersonal skills
  • Strong communication
  • Time-management
  • Active listening
  • Strong memory
  • Service of Alcohol Standards
  • Food safety
  • Hygiene protocol
  • Sanitation
  • Inventory
  • Physical stamina
  • Free-pouring
  • Beverage recipes
  • Wine and spirit knowledge
  • Craft beer knowledge
  • Food and beverage pairing
  • Bartending and beverage upselling
  • Customer service

Acknowledgements Awards

Alcohol and Beverage certification card

Timeline

Sales Associate

MarketSource
08.2024 - 11.2024

Server

Full Tilt Tavern
09.2022 - 08.2023

Sales Associate/ Assistant

Chattanooga Ink & Toner
05.2021 - 08.2021

Catering Server

Jon Fitch Catering Company
04.2021 - 08.2021

Bartender/ Schedule and Inventory/ Shift Lead- On Call Manager

Doc Holidays
09.2020 - 11.2020

Optometrist Technician

Bordash Family Eye Center
02.2018 - 05.2019

Server

Diamond Billiard Club
09.2015 - 01.2020

Hostess/ Food Runner/ Inside and Outside Expo/ Server/ Bartender

Buffalo Wild Wings
07.2011 - 01.2015

GED -

Thomas Jefferson High School

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ELIZABETH MCCRACKEN