Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Elizabeth McDaniel

Stillwater,OK

Summary

Motivated manager with strong problem-solving skills, team building abilities, and a talent for customer relations. Skilled in building and maintaining customer relationships, as well as fostering positive team dynamics. Known for making sound decisions that lead to company success. Committed to using training and monitoring methods to enhance employee engagement and performance overall.

Overview

9
9
years of professional experience

Work History

Shift Leader

Carls Jr
06.2023 - 07.2025
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Assistant Manager

Prometric
06.2019 - 07.2024
  • Maintain and apply expert knowledge of test center policies, practices and procedure
  • Resolve or report candidate issues with urgency
  • Ability to be flexible with scheduling
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Manage employee scheduling
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Apple Senior Technical Support

Conduent
05.2018 - 01.2019
  • Navigate through multiple computer applications with speed and accuracy.
  • Work simultaneously with multiple customers to resolve technical and procedural inquiries.
  • Accept and implement coaching in order to achieve team and individual performance goals.
  • Maintain a high level of world-class customer service/professionalism to a wide range of customers
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Computer Technician Manager

The Computer Depot
12.2016 - 05.2018
  • Troubleshooting & Resolving Hardware, Software, and Network Connectivity Issues
  • OS installation & virus removal
  • New builds & part replacement
  • Working with customer to solve all their computer needs and repairs
  • Refurbished PC systems and peripherals such as monitors, networking equipment, and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Education

Bachelor of Science - International Business

Oklahoma State University
Stillwater, OK
05-2028

Certificate - Computer Technician

UEI College
Bakersfield, CA
12-2016

Skills

  • Troubleshooting and Diagnosing Hardware Issues
  • PC Maintenance and Upgrades
  • Microsoft Office Suites (Including Excel, Word, Outlook and Powerpoint)
  • Experienced with Microsoft Windows operating systems
  • Experienced in managing Microsoft Windows Server environments
  • Server OS Management, Active Directory, and Domain Group Policy
  • Network Configuration for Peripheral Installation and Home Group Configuration
  • Employee training and development
  • Customer engagement in sales
  • Inventory management
  • Proficient in delegating tasks
  • Customer relations expertise
  • Customer service and satisfaction
  • Cash handling expertise
  • Strong verbal and written communication skills

Awards

CompTIA IT FUNDAMENTALS Certificate Obtained, 2017-03

Timeline

Shift Leader

Carls Jr
06.2023 - 07.2025

Assistant Manager

Prometric
06.2019 - 07.2024

Apple Senior Technical Support

Conduent
05.2018 - 01.2019

Computer Technician Manager

The Computer Depot
12.2016 - 05.2018

Bachelor of Science - International Business

Oklahoma State University

Certificate - Computer Technician

UEI College

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