Elizabeth McDevitt
Bellingham
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industrial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
EnerSys
09.2021 - Current
- Provided timely & efficient Customer Service to responsible National Accounts AT&T & T-Mobile
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted team members with cross-training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Proficient in order entry in both Baan & SAP
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded proactively and positively to rapid change.
Senior Accounting Assistant
Praxair Services, Inc
10.1994 - 05.2020
- Responsible for processing Purchase Orders for Praxair Services, Inc (PSI) A Division of Praxair, Inc
- Communicated with PSI's suppliers to reconcile invoice payments
- Worked with Praxair, Inc Accounts Payable Department to review supplier invoices
- Input financial data and generated reports with JD Edwards & Microsoft Excel
- Created reports with PSI Controller to remedy financial discrepancies and reconcile issues
- Balanced month end & quarterly reports to submit for verification and approval
- Facilitated month-end closing processes, ensuring all transactions were accurately recorded and reported on time.
Education
High School Diploma -
James A. Garfield High School
Garrettsville, OH06.1985
Skills
- Baan
- SAP
- Microsoft Office
- ActiveWorx
- SalesForce
- Smartsheet
- Customer Service
- Good communication skills
- Customer Relations
- Follow-up skills
- Data entry
- Account management
- Purchase Orders
- JD Edwards EnterpriseOne
- Account Auditing
- Financial Calculation and Analysis
- Accounts Payable
- Creative Problem Solving
- Data Analysis
- Financial Closing Reports
- Audit Coordination
- Closing Processes
Timeline
Customer Service Specialist
EnerSys
09.2021 - Current
Senior Accounting Assistant
Praxair Services, Inc
10.1994 - 05.2020
High School Diploma -
James A. Garfield High School
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