Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth McDonald

The Dalles,OR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Office Manager

Dynamite Therapy LLC
01.2009 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Oversees general Office duties.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Head Hostess

North Italia Restaurant
04.2008 - 12.2009
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
  • Answering Phones, scheduling reservations
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked flexible hours across night, weekend, and holiday shifts.

Barista

RoundUP A Latte
06.2002 - 06.2007
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

No Degree -

Peninsula College
Port Angeles, WA

Skills

  • Work Planning and Prioritization
  • Billing
  • Office Management
  • Training and coaching
  • Preventive Maintenance
  • Administrative Support
  • Relationship Building
  • Decision-Making
  • Scheduling and calendar management
  • Workflow Planning
  • Team Development
  • Teamwork and Collaboration
  • Mail handling
  • Team Supervision

Timeline

Office Manager

Dynamite Therapy LLC
01.2009 - Current

Head Hostess

North Italia Restaurant
04.2008 - 12.2009

Barista

RoundUP A Latte
06.2002 - 06.2007

No Degree -

Peninsula College

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Elizabeth McDonald