Elizabeth McFerren
Farmington
Summary
Proven Certified Medical Administrative Assistant with a track record of enhancing patient flow and satisfaction at San Juan Health Partners Internal Medicine. Leveraged multitasking and organization skills alongside HIPAA compliance knowledge to improve clinic operations. Demonstrated leadership in patient care.
Versatile Certified Medical Administrative Assistant/Certified Clinical Medical Assistant possessing first-rate communication skills and personable demeanor demonstrated across 28 years in patient-focused roles. Experienced in records management and industry software applications.
Certified Medical Administrative Assistant professional with comprehensive knowledge in medical office management and patient care coordination. Known for effective collaboration with healthcare teams and consistently achieving administrative goals. Recognized for adaptability and reliability in dynamic healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
San Juan Health Partners Internal Medicine
08.2017 - Current
- Ensured compliance with OSHA guidelines, maintaining a clean and safe workspace for staff members and patients alike.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning medical office environment.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Collaborated closely with clinical staff to ensure seamless delivery of high-quality care during peak hours.
- Reduced wait times for appointments by effectively managing schedules of multiple physicians within the practice.
- Contributed to a well-organized office environment by maintaining updated inventory of medical supplies and equipment.
- Improved interdepartmental collaboration through effective coordination of patient referrals to specialists or diagnostic services.
- Expedited patient flow within the clinic by efficiently triaging incoming cases based on urgency levels.
- Conducted patient education sessions on preventive care and wellness initiatives, leading to improved overall health outcomes.
- Supported clinic operations by overseeing proper handling of confidential patient information, adhering to HIPAA regulations.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Cerner Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Answered phone calls and messages for six physicians in Internal Medicine facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Certified Clinical Medical Assistant
San Juan Health Partners Internal Medicine
08.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
No Degree - Emergency Medical Technician
Trinidad State Jr College
Trinidad, CoGED -
Ramona High School
Ramona, CA08-1979
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
- Team leadership
- HIPAA compliance
- ICD-10 codin
- Office administration
- Phone and email etiquette
- Patient scheduling
- Patient registration
- Insurance authorizations
- Managing patient records
- Specimen collection
- Front desk management
- Medical terminology
- Patient demographics
- Workload management
- Medical procedures
- Appointment coordination
- OSHA compliance
- Document managem
- Clinical medical assistance
- Emergency procedures
- Medical records management
- Patient flow
- Meeting planning
- Physician assistance
- Patient referrals
- Medical records confidentiality
- Multi-line telephone management
- Patient assessments and care
- Clinical and administrative support
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Adaptable and flexible
- Reliability
- Critical thinking
- Organization and time management
Accomplishments
EMT/ QRT Member of the year 2010 for Las Animas County, the largest county in Colorado.
Certification
Licensed EMT Basic + Colorado
NREMT EMT
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification- NOLS Wilderness
- Certified Medical Assistant (CMA)
Timeline
Certified Medical Administrative Assistant
San Juan Health Partners Internal Medicine
08.2017 - Current
Certified Clinical Medical Assistant
San Juan Health Partners Internal Medicine
08.2017 - Current
No Degree - Emergency Medical Technician
Trinidad State Jr College
GED -
Ramona High School
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