Elizabeth McFry
Piedmont
Summary
Dynamic Medical Assistant with proven expertise at Alabama Cancer Care, excelling in patient care and office management. Skilled in Microsoft Office and adept at enhancing workflow efficiency. Recognized for strong communication and leadership abilities, successfully streamlining processes and improving patient satisfaction through effective coordination and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Manager/Medical Assistant/Referral Specialist
Alabama Cancer Care
Anniston
05.2017 - Current
- Managed patient scheduling and appointment reminders.
- Coordinated office communications between staff and patients efficiently.
- Supported billing processes by verifying insurance information for patients.
- Facilitated patient intake procedures to streamline office workflow effectively.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Developed forms and procedures to improve workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Collected and processed laboratory samples for testing purposes.
- Educated patients on treatment plans and medication instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front Office Manager/Medical Assistant/Referral Specialist
Doctor's Med Care
Jacksonville
10.2011 - 01.2014
- Trained and mentored staff on customer service best practices.
- Creating presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite.
- Processed invoices, payments, and receipts in accordance with company policies.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Processed referrals for specialist visits or diagnostic tests.
- Handled inventory management, including ordering and stocking office supplies.
- Maintaining calendars for multiple staff members simultaneously.
- Managing incoming mail by sorting, distributing, scanning or archiving as required.
Certified Nursing Assistant
Piedmont Health and Rehab
Piedmont
05.2009 - 10.2011
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
High School Diploma -
Piedmont High School
Piedmont, AL05-2005
Some College (No Degree) - Nursing And Business Administrative Office
Gadsden State Community College
Gadsden, ALSkills
- Microsoft Office proficiency
- Medical office management
- Data entry and record keeping
- Account management strategies
- Basic life support certification
- Venipuncture and phlebotomy skills
- File organization techniques
- Cash handling and deposit preparation
- Employee timesheet management
- Multi-line telephone operation
- Billing and coding expertise
- Microsoft Word, Excel, and Teams proficiency
- Team leadership abilities
- Attention to detail
- Clear oral and written communication
- Policy and procedure development
Certification
- BLS/CPR certified
References
References available upon request.
Timeline
Front Office Manager/Medical Assistant/Referral Specialist
Alabama Cancer Care
05.2017 - Current
Front Office Manager/Medical Assistant/Referral Specialist
Doctor's Med Care
10.2011 - 01.2014
Certified Nursing Assistant
Piedmont Health and Rehab
05.2009 - 10.2011
High School Diploma -
Piedmont High School
Some College (No Degree) - Nursing And Business Administrative Office
Gadsden State Community College
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