Elizabeth McGinness
BALLSTON LAKE,NY
Summary
Proven Medical Receptionist with a robust background in patient relations and medical billing, demonstrated during tenure at Convenient MD. Excelled in HIPAA compliance and insurance verifications, enhancing patient trust and streamlining billing processes. Skilled in fostering positive patient experiences through exceptional telephone etiquette and administrative efficiency.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Convenient MD
08.2023 - 08.2024
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
Host
Druthers
09.2022 - 11.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Customer Service Cashier
Hannaford Supermarket
09.2019 - 06.2021
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04-2025
High School Diploma -
Burnt Hills Ballston Lake High School
Burnt Hills, NY06-2021
Skills
- Medical office administration
- Billing support
- Letter preparation
- Patient relations
- Medical billing and coding
- Medical billing
- Telephone etiquette
- HIPAA compliance
- Insurance verifications
- Appointment scheduling
- Patient scheduling
Timeline
Medical Receptionist
Convenient MD
08.2023 - 08.2024
Host
Druthers
09.2022 - 11.2023
Customer Service Cashier
Hannaford Supermarket
09.2019 - 06.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Burnt Hills Ballston Lake High School
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