Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth McGowan

Hinesville,GA

Summary

Dynamic professional with a proven track record in educational assistance and patient care coordination, notably with the Long County Board of Education. Excelled in implementing behavior management strategies and enhancing patient registration processes. Skilled in documentation and providing social support, achieving significant improvements in operational efficiency and client satisfaction.

Overview

25
25
years of professional experience

Work History

Paraprofessional

Long County Board Of Education
Ludowici, GA
07.2024 - Current
  • Helped implement behavior management strategies for individual students.
  • Assisted children at stations during small-group learning periods.
  • Guided students in developing organizational and study skills.
  • Prepared classroom materials and educational resources for daily lessons.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.

Patient Access Representative

Liberty Regional Medical Center
Hinesville, GA
08.2017 - 04.2019
  • Verified demographics and insurance information to register patients in computer system.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Provided assistance to internal departments when needed.
  • Assisted with scheduling outpatient appointments.
  • Greeted patients and visitors in a courteous and professional manner.
  • Explained policies, procedures and services to patients.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Processed insurance verifications and authorizations to ensure coverage of services.

Registration Clerk

Optim Medical Center
Reidsville, GA
04.2016 - 05.2018
  • Provided guidance and support to visitors throughout the registration process.
  • Reviewed medical records for completeness, accuracy, and compliance with regulations.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Provided assistance with completion of paperwork related to the registration process.
  • Verified insurance coverage and eligibility for services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Assisted with compiling documents required for insurance claims processing.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Reviewed patient medical records and verified accuracy of information in the system.
  • Scanned documents and insurance cards to include in patient charts.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Worked collaboratively with other departments to ensure smooth operations within the facility.
  • Cross-referenced existing databases to verify accuracy of new information entered into system.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Processed patient registration forms, collected fees, and issued receipts for services rendered.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.

Rural Mail Carrier

USPS
Hinesville, GA
04.2000 - 02.2013
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Maintained accurate records of daily deliveries.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Adhered to all USPS policies and procedures related to delivering mail.
  • Obtained signatures for registered, certified, and insured mail.
  • Loaded and unloaded trucks efficiently using appropriate equipment.
  • Provided excellent customer service while interacting with customers on route.
  • Inspected postal vehicles for defects prior to operation.
  • Notified supervisor immediately if any irregularities were found during the route delivery process.
  • Operated vehicle in accordance with applicable laws and regulations.
  • Verified accuracy of addresses before delivering mail or parcels.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected mailboxes along route ensuring they are properly maintained and secured.
  • Followed established protocols for secure package delivery at customer locations.

Education

Allied Health/Phlebotomy

Altamaha Technical College
Jesup, GA
01-2015

High School Diploma -

Bradwell Institute
100 Pafford St Hinesville Ga
05-1988

Skills

  • Educational assistance
  • Storytelling
  • Social support
  • Documentation
  • Reading support
  • IEP compliance
  • Classroom support

Timeline

Paraprofessional

Long County Board Of Education
07.2024 - Current

Patient Access Representative

Liberty Regional Medical Center
08.2017 - 04.2019

Registration Clerk

Optim Medical Center
04.2016 - 05.2018

Rural Mail Carrier

USPS
04.2000 - 02.2013

Allied Health/Phlebotomy

Altamaha Technical College

High School Diploma -

Bradwell Institute

Similar Profiles

CREATE PROFILE
Elizabeth McGowan