Elizabeth McGraw
Henderson,NV
Summary
Proven leader with extensive experience as Retail Store Manager at Sin City Vapor and Office Manager at H20 To Go, adept in promotional planning and performance monitoring. Excelled in fostering customer loyalty and enhancing operational efficiency, demonstrating exceptional decision-making and problem-solving skills. Recognized for driving satisfaction and achieving significant improvements in customer service and team productivity.
Overview
27
27
years of professional experience
Work History
Retail Store Manager
Sin City Vapor
Henderson, NV
12.2013 - Current
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Prepared and submitted nightly bank deposits.
- Monitored employee performance and identified performance gaps for corrective action.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Supervised cash drawer balances and deposits of store receipts.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Built and maintained strong working relationships with team members.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Manager
H20 To Go
Las Vegas, NV
02.1998 - 03.2013
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Developed effective communication strategies between departments within the organization.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked invoices and payments to ensure theaccuracy of accounts receivable and payable information.
- Delegated work to staff, setting priorities and goals.
- Maintained filing system for records, correspondence and other documents.
- Managed accounts payable and receivable, ensuring timely and accurate processing of invoices.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted in recruiting, onboarding and training new employees.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Marriage and Family Therapy
CSN
Henderson, NVSkills
- Promotional planning
- Performance monitoring
- Decision-making skill
- Incident reporting
- Promotions management
- Decision-making
Timeline
Retail Store Manager
Sin City Vapor
12.2013 - Current
Office Manager
H20 To Go
02.1998 - 03.2013
Some College (No Degree) - Marriage and Family Therapy
CSN
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