Elizabeth McGrew
Puyallup,WA
Summary
Highly-motivated and experienced beauty advisor with desire to grow! Passionate about collaborating to ensure store metrics are met or exceeded! Strong work ethic, adaptability and exceptional customer service skills. Team player with high attention to detail who works incredibly well under pressure.
Overview
21
21
years of professional experience
Work History
Beauty Advisor Full Time
Sephora
Tacoma, Washington
09.2024 - Current
- Use skin scans to advise customers on skincare and makeup products tailored to individual needs.
- Assist and apply products to enhance customer experience and satisfaction.
- Maintaine knowledge of current beauty trends and product launches for informed recommendations.
- Collaborate with sales and service lead pertaining to brand event support and metrics.
- Meet or exceed individual metric goals while simultaneously coaching other beauty advisors from a peer aspect.
- Coordinate with Assistant Store Manager to develop and implement strategic initiatives to enhance employee morale and engagement through experiential learning.
- Client service through metrics, ensuring an unbiased experience for each person
- Educate the team on current promotions and sales
- Closing/opening store duties (cleaning, picking buy online pick up in store orders, stocking, sweeping/mopping)
- Curating products to display at the registers to entice clients to add another world to their basket.
Beauty Advisor
Sephora at kohls
Tacoma, WA
12.2023 - 09.2024
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store o
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Created a positive shopping experience for each customer through effective communication skills.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
Online Fitness Coach
Self-employeed
Puyallup, WA
01.2020 - 05.2023
- Notified clients about class prices, promotions and available payment options.
- Stayed up-to-date regarding latest fitness trends and routines.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Office Manager
Compass True ltd
San Diego, California
04.2017 - 09.2021
- Oversaw daily operations and maintained efficient workflow.
- Managed supplies inventory and coordinated procurement processes.
- Coordinated scheduling for meetings and appointments with clients.
- Worked directly with suppliers and designers to ensure clients needs were brought to life and orders were delivered in a timely manner.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Office Manager
Brecht Pacific Publishing
Longview, WA
06.2010 - 06.2012
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Server
Applebees Grill & Bar
Longview, WA
03.2004 - 11.2007
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ09.2013
Skills
- Customer Service
- Friendly and Outgoing
- Time Management
- Product and Service Sales
- Teamwork
- Sales Expertise
- Problem-Solving
- Positive and Professional
- Strong communication skills
- Consistent and reliable attendance
- Team collaboration
- Beauty product demonstration
- Event promotion
- Product knowledge expertise
- Cross-selling techniques
- Client relationship building
- Upselling strategies
- Retail experience
Timeline
Beauty Advisor Full Time
Sephora
09.2024 - Current
Beauty Advisor
Sephora at kohls
12.2023 - 09.2024
Online Fitness Coach
Self-employeed
01.2020 - 05.2023
Office Manager
Compass True ltd
04.2017 - 09.2021
Office Manager
Brecht Pacific Publishing
06.2010 - 06.2012
Server
Applebees Grill & Bar
03.2004 - 11.2007
Associate of Arts - Criminal Justice
University of Phoenix