Elizabeth McKay
Grand Rapids
Summary
Dynamic leader with a proven track record at MVP Athletic Clubs, adept in strategic planning and relationship building. Spearheaded initiatives that enhanced team collaboration, resulting in a significant revenue increase of over $170,000 in 10 weeks. Excels in operations management and creativity, driving exceptional client satisfaction and team growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Kid's Stuff Director
MVP Athletic Clubs
11.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Developed Summer programs bringing in more than $170,000 in 10 weeks.
- Caring for the holistic needs of our youngest members
Administrative Secretary
Northern Hills Middle School
01.2022 - 06.2023
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the school organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Caring for the daily needs of students and corresponding with families
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
Home Healthcare Specialist
Gauthier Home Healthcare
09.2015 - 03.2017
- Provided 24 hour patient care and support for both of my parents.
- Aided in PT, SLT, and OT.
- Scheduled and facilitated medical appointments and medications for two patients with catostrophic injuries.
- Streamlined communication and record keeping for optimal efficiency and patient care.
- Improved patient outcomes by providing personalized and attentive home healthcare services.
- Managed complex medical conditions such as diabetes by monitoring symptoms closely and adjusting treatments accordingly under the supervision of a healthcare professional.
- Provided expert wound care and post-surgical care management.
Children's Pastor
New Life Christian Fellowship
06.2008 - 03.2015
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Developed age and grade level appropriate curriculum for infants through 5th grade.
- Cast vision and grew volunteer pool from 30 volunteers to over 100.
- Created the Children's Ministry Mission and vision that would be utilized by the church.
- Implemented security protocol and a new child check-in system.
- Developed quarterly volunteer trainings.
- Ran an outreach VBS for migrant families, including a food and clothing drive for those in need.
- Proven ability to learn quickly and adapt to new situations.
Education
License in Cosmetology - Cosmetology
Chic University of Cosmetology
Grand RapidsSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Team management
- Creativity and innovation
- Budget management
- Charismatic leader
- Legal and regulatory compliance
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- CPR/First Aid/AED Course Instructor
Timeline
Administrative Secretary
Northern Hills Middle School
01.2022 - 06.2023
Kid's Stuff Director
MVP Athletic Clubs
11.2018 - Current
Home Healthcare Specialist
Gauthier Home Healthcare
09.2015 - 03.2017
Children's Pastor
New Life Christian Fellowship
06.2008 - 03.2015
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- CPR/First Aid/AED Course Instructor
License in Cosmetology - Cosmetology
Chic University of Cosmetology
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