Elizabeth McKee
Summary
Versatile Senior Manager specializing in digital sales and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager, Sales Operations
HMP Global
03.2023 - Current
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Sales Operations Manager
HMP Global
08.2021 - 03.2023
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
Associate Manager, Digital Sales
HMP Global
01.2019 - 08.2021
- Schedules all digital campaigns
- Sends metrics for all digital campaigns
- Communicates with clients with on materials and deadlines for their campaigns, sends examples of similar products as they purchased, provides average metrics, reporting, and troubleshooting for all campaigns
- Works with editorial and project management on reporting and scheduling campaigns
- Updates relevant sales websites and materials
Digital Media Coordinator
Digital First Media Inc
10.2014 - 12.2018
- Enhanced brand awareness by developing and executing strategic digital marketing campaigns.
- Boosted social media engagement with creative and interactive content tailored to target audiences.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality work within budget constraints.
- Optimized website performance through regular updates, SEO tactics, and user experience improvements.
- Leveraged analytics tools to evaluate campaign success, providing valuable insights for data-driven decision making.
- Coordinated with graphic designers and copywriters to produce visually engaging and persuasive content for various digital channels.
Admissions Coordinator
HCR ManorCare
04.2014 - 10.2014
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Reduced wait times for patients with efficient coordination between medical staff and administration teams.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
Marketing Administrative Manager
Plato's Closet
10.2013 - 04.2014
- Enhanced brand visibility by designing and implementing targeted marketing campaigns.
- Optimized digital marketing channels for increased web traffic and lead generation.
- Streamlined administrative processes for improved efficiency and cost savings.
- Developed comprehensive marketing plans to increase customer engagement and drive sales growth.
Studio Coordinator
QVC
06.2013 - 09.2013
- Streamlined studio operations by implementing effective scheduling and resource allocation strategies.
- Maintained a well-organized and clean studio environment, fostering an efficient workflow for staff and clients.
- Prepares products to be sold on live television
- Communicates frequently with show hosts, various producers, and product vendors to ensure all shows run smoothly
- Assists associate producers and coordinating producers with live production
Education
Bachelor of Science - Communications
Millersville University of Pennsylvania
Millersville, PA05.2013
High School Diploma -
Bishop Shanahan High School
Downingtown, PA06.2009
Skills
- Resource Allocation
- Data Analytics
- Cross-Functional Communication
- Strategic Planning
- Organizational Improvement
- Operations Management
- Operations Planning
- Sales Strategy
- Process Improvement
- Data Analysis and Reporting
- Contract Negotiation
- Teamwork and Collaboration
Certification
- Google Analytics
Timeline
Senior Manager, Sales Operations
HMP Global
03.2023 - Current
Sales Operations Manager
HMP Global
08.2021 - 03.2023
Associate Manager, Digital Sales
HMP Global
01.2019 - 08.2021
Digital Media Coordinator
Digital First Media Inc
10.2014 - 12.2018
Admissions Coordinator
HCR ManorCare
04.2014 - 10.2014
Marketing Administrative Manager
Plato's Closet
10.2013 - 04.2014
Studio Coordinator
QVC
06.2013 - 09.2013
Bachelor of Science - Communications
Millersville University of Pennsylvania
High School Diploma -
Bishop Shanahan High School
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