Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH MCKENZIE

Fort Lauderdale

Summary

Dynamic customer service professional with extensive experience at Dunkin' Donuts, excelling in cash handling and order processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high cleanliness standards and training new team members, ensuring smooth operations during peak hours.

Overview

5
5
years of professional experience

Work History

Drive-Thru Cashier

Dunkin' Donuts
Fort Lauderdale
11.2024 - 06.2025
  • Processed customer orders efficiently at drive-thru window.
  • Handled cash transactions accurately during peak hours.
  • Maintained cleanliness and organization of work area consistently.
  • Assisted in training new team members on cash handling procedures.
  • Provided excellent customer service while managing multiple orders simultaneously.
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Monitored inventory levels and restocked supplies as needed.
  • Resolved customer complaints quickly to enhance satisfaction experience.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Greeted customers, took orders, and provided product information.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Received payment from customers and made change as needed.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Maintained knowledge of current menu items, prices, and promotions.

Customer Service Representative

Walmart
Sunrise
07.2023 - 02.2025
  • Assisted customers with product inquiries and service-related issues.
  • Educated customers on product features and promotions during calls and chats.
  • Collaborated with team members to improve overall customer satisfaction levels.
  • Handled high volumes of inquiries while maintaining quality service standards.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Security Officer

Allied
Fort Lauderdale
01.2020 - 08.2023
  • Monitored premises to ensure safety and security for personnel and property.
  • Conducted regular patrols to detect and deter potential security threats.
  • Responded rapidly to alarms and incidents, coordinating with law enforcement as needed.
  • Managed access control, verifying identification for all visitors and contractors.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Education

GED -

Dillard High School
Fort Lauderdale, FL
06-2007

Skills

  • Cash handling
  • Order processing
  • Menu knowledge
  • Effective communication
  • Problem solving
  • Food service
  • Food handling
  • Excellent communication
  • Multitasking and organization
  • Menu memorization
  • Payment handling
  • Order fulfillment
  • Cleanliness and hygiene
  • Cleaning and sanitation
  • Reliability and punctuality
  • Reliable and punctual
  • Customer service
  • Cash handling expertise
  • Quality control

Timeline

Drive-Thru Cashier

Dunkin' Donuts
11.2024 - 06.2025

Customer Service Representative

Walmart
07.2023 - 02.2025

Security Officer

Allied
01.2020 - 08.2023

GED -

Dillard High School

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