Elizabeth McKibbon
Heavener,OK
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Bachoco OK Foods
Heavener, OK
04.2018 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Pharmacy Technician
Green's Rx Ctr
Heavener, OK
05.2003 - 04.2018
Manager
Heavener Hardware
Heavener, OK
02.2000 - 05.2003
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Pharmacy Technician
Green's Rx Ctr
Heavener, OK
11.1996 - 02.2000
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
High School Diploma -
Heavener High School
Heavener, OK05-1997
Skills
- Confidential Document Control
- Recordkeeping And File Management
- File Organization
- Personable And Approachable
- Inbound Phone Call Handling
- Customer Service
- Email Correspondence
- Customer Service-Oriented
Timeline
Administrative Assistant
Bachoco OK Foods
04.2018 - Current
Pharmacy Technician
Green's Rx Ctr
05.2003 - 04.2018
Manager
Heavener Hardware
02.2000 - 05.2003
Pharmacy Technician
Green's Rx Ctr
11.1996 - 02.2000
High School Diploma -
Heavener High School
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