Elizabeth Mckivens
Louisville,KY
Summary
To gain knowledge from various aspects of a company with advancement and growth potential.
Overview
11
11
years of professional experience
Work History
Cleaning Supervisor
ABM Industries
Louisville , KY
06.2023 - 10.2024
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Detailed cleaning
- Management training program participant
Supervisor
Kroger's Grocery
Louisville, Kentucky
02.2016 - 07.2023
- Customer Service Center Operations
- Provided accurate product and discount information
- Organization of workstation
- Trained new employees on company policies, job duties, and performance expectations.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Set specific goals for projects to measure progress and evaluate end results.
Customer Service Representative
McDonald's Restaurant
Louisvile, KY
01.2017 - 02.2017
- Assistant Manager Trainee
- Organized shift employees
- Face to face customer resolution
Customer Service Representative
Taco bell
Louisville, K
08.2013 - 12.2015
- Face to face customer service
- Accurate detailed order taking
- Cash register operations
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
GED -
Kentuckiana Works
Louisville, Ky03-2012
Skills
- Invoicing
- Chemical handling
- Workload prioritization
- Cleaning practices
- Task assignment
- Department coordination
- Washing windows
- Cleaning techniques
- Customer service
- Coaching and mentoring
- Team building
- Public speaking
- Workflow management
- Training and mentoring
- Employee motivation
References
References are available on request.
Timeline
Cleaning Supervisor
ABM Industries
06.2023 - 10.2024
Customer Service Representative
McDonald's Restaurant
01.2017 - 02.2017
Supervisor
Kroger's Grocery
02.2016 - 07.2023
Customer Service Representative
Taco bell
08.2013 - 12.2015
GED -
Kentuckiana Works