Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager

Elizabeth McLemore

Customer Service
Athens,AL

Summary

Inventory Specialist with 18+ years of Customer Service. Led and motivated a team of 4+ associates as Operations Supervisor in previous position, as well as ran the company's cash office, logistics, and inventory teams. Looking to apply my learned knowledge and skills as well as acquire new ones that demonstrate my work ethics and dedication to any company willing to grant me an opportunity.



Overview

19
19
years of professional experience

Work History

Inventory Specialist

Staples
09.2022 - 02.2024
  • Kept track of all inventory on the sales floor and the backroom stock by executing weekly reports including cycle counts, zero-balance walks, and pull lists
  • Broke down weekly inventory truck pallets and stocking items in their designated location
  • Executed planograms and merchandising of products to be visually appealing
  • Verified product signage is present and accurate.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored customer return shipments and communicated damages to manufacturer.

Operations Supervisor

Staples
06.2018 - 08.2022
  • Picked and received online and in store orders using MOD device
  • Placed facilities tickets when equipment was malfunctioning or damaged
  • Trained new team members on proper and safe use of tools and equipment.
  • Conducted Safety Meetings with department supervisors
  • Completed bi-weekly safety inspection forms to keep areas free of hazards and maintain proper function of safety equipment.
  • Completed food and compliance audits to ensure protocols are being followed to decrease the amount of store loss
  • Scanned daily pull lists in order to replenish inventory on the sales floor
  • Operated as a key holder to perform opening and closing store procedures and Manager-on-Duty when needed
  • Prepared, verified, and logged deposits in accordance with scheduled armored services pickups

Customer Service Representative

Staples
02.2017 - 05.2018
  • Answered phones, listened, and handled customer questions and concerns using forward-thinking strategies along with knowledge of sales and store promotions while developing relationships to increase customer loyalty
  • Utilized various software applications to process customer orders.
  • Maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions to assist in customer orders and payments

Server

Logan's Roadhouse
01.2008 - 01.2013
  • Demonstrated polite, courteous, prompt, and organized food service while focusing on customer needs
  • Exercised teamwork to create an effective and efficient work environment
  • Processed credit/debit card transactions and cash payments
  • Worked with POS system to place orders,process debit/credit card transactions, manage bills, and handle complimentary items
  • Resolved customer complaints promptly and professionally
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff

Receptionist/Administrative Assistant

Athens Foot Center
08.2005 - 08.2006
  • Greeted patients and checked them in and out
  • Scheduled patients' appointments and in-office procedures
  • Prepared medical files with completed patient forms
  • Coordinated surgeries with the hospital
  • Processed payments for medical services
  • Answered multi-line phone and directed calls accordingly
  • Complied with HIPAA regulations to maintain confidentiality of patient information
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Bachelor of Arts - Psychology

UAHuntsville
Huntsville, AL
12.2011

General Education Requirements

Calhoun Community College
Tanner, AL
05.2008

Skills

  • Multi-line Phone Systems
  • Medical Scheduling
  • Medical Office Experience
  • Inventory Management and Control
  • Loading and Unloading
  • Safety Standards
  • Conflict Resolution
  • Order Fulfillment
  • Inventory and Stocking
  • Order Picking and Processing
  • Unpacking Merchandise
  • Coaching and Motivation
  • Cycle Counting
  • Merchandising
  • Planograms
  • Shipping & Receiving
  • POS System Operation
  • Opening and Closing Procedures
  • Customer Service
  • HIPAA
  • Cash Management
  • Load Planning
  • Store Opening and Closing
  • Loss Prevention
  • Upselling Strategies
  • Merchandising Guidelines

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inventory Specialist

Staples
09.2022 - 02.2024

Operations Supervisor

Staples
06.2018 - 08.2022

Customer Service Representative

Staples
02.2017 - 05.2018

Server

Logan's Roadhouse
01.2008 - 01.2013

Receptionist/Administrative Assistant

Athens Foot Center
08.2005 - 08.2006

Bachelor of Arts - Psychology

UAHuntsville

General Education Requirements

Calhoun Community College

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Elizabeth McLemoreCustomer Service