Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Mc Nutt

Las Cruces,NM

Overview

13
13
years of professional experience

Work History

Customer Service Representative

General Dynamics
10.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.

Service Manager

The Heritage Assisted Living
07.2015 - 09.2021
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Repossession Driver

Advanced Towing & Repo
08.2014 - 09.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Caregiver, Special Needs

Tresco
01.2011 - 07.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

GED -

DACC
Las Cruces, NM
05.2018

Skills

  • Product Knowledge
  • Upselling and Cross-Selling
  • Paperwork Processing
  • Information Security
  • Call Management
  • Data Collection
  • Scheduling
  • Problem-Solving Abilities
  • Critical Thinking
  • Staff Training
  • Consultative Sales

Timeline

Customer Service Representative

General Dynamics
10.2021 - 08.2023

Service Manager

The Heritage Assisted Living
07.2015 - 09.2021

Repossession Driver

Advanced Towing & Repo
08.2014 - 09.2021

Caregiver, Special Needs

Tresco
01.2011 - 07.2014

GED -

DACC

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Elizabeth Mc Nutt