Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth McVay

Machesney Park ,IL

Summary

Focused Legal Secretary with solid administrative support background. Pays attention to details as well as considering larger picture when managing court filing procedures and deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized and proven client satisfaction and Google reviews.

Overview

12
12
years of professional experience

Work History

Legal Secretary

Canfield & McKenna Law Office
09.2015 - Current
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Filed documents with courts on behalf of attorney.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Created, indexed, and maintained client binders.
  • Scheduled all appointments, appearances and briefings.
  • Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
  • Diligently edited legal correspondence for grammar and spelling.
  • Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
  • Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
  • Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
  • Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
  • Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
  • Received and placed telephone calls to clients and prospective clients.
  • Answered and directed calls using multi-line switchboard.
  • Assisted with preparation of trial materials and documents.
  • Prepared Financial Affidavits and Court Fee Waivers
  • Prepared internal office court notices to clients
  • Maintained office emails and designated accordingly

Cash Room Clerk

Meijer
04.2015 - 10.2015
  • Served as a reliable resource for colleagues by staying up-to-date on company policies, procedures and best practices related to cash management in order to provide informed guidance when needed.
  • Maintained confidentiality of sensitive financial information, adhering to strict security protocols.
  • Performed daily audits of cashier drawers, ensuring accuracy and compliance with company policies.
  • Reduced discrepancies in cash counts with thorough reconciliation processes.
  • Identified potential issues in the cash room process and proposed solutions for improvement.
  • Demonstrated attention to detail when completing tasks such as balancing registers, preparing bank deposits, verifying currency denominations, recording transaction details accurately.
  • Provided exceptional customer service when interacting with internal staff members or external vendors regarding cash-related inquiries or concerns.
  • Administered prompt resolution of discrepancies discovered during reconciliations by collaborating closely with appropriate personnel from various departments.
  • Ensured accurate record-keeping, maintaining detailed logs of all transactions.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Researched and resolved account discrepancies.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Handled day-to-day accounting processes to drive financial accuracy.

Lead Cashier

Gymboree
11.2013 - 04.2015
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising, and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Graduate Certificate - Dental Assisting

Rock Valley College
Rockford, IL
05.2007

High School Diploma - General

Auburn High School
Rockford, IL
06.2004

Skills

  • Training and coaching
  • Training and mentoring
  • Customer assistance
  • Point of sale operation
  • Cash handling
  • Workplace safety
  • Dependability
  • Issue resolution
  • Upselling strategies
  • Store policies enforcement
  • Schedule coordination
  • Visual merchandising
  • Opening and closing procedures
  • Staff training
  • Employee scheduling
  • Cash register maintenance
  • Positive attitude
  • Problem-solving
  • Team leadership
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Customer/client engagement

Timeline

Legal Secretary

Canfield & McKenna Law Office
09.2015 - Current

Cash Room Clerk

Meijer
04.2015 - 10.2015

Lead Cashier

Gymboree
11.2013 - 04.2015

Graduate Certificate - Dental Assisting

Rock Valley College

High School Diploma - General

Auburn High School

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Elizabeth McVay