Elizabeth Meharg
Aspen,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Aspen Sports Medicine
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Front Desk Agent
Maroon Creek Club
03.2017 - 12.2021
- Maintained accurate records of member information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all members.
- Resolved members issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent members for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests/members and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding members service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted members in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Introduced members to resort amenities with pleasant and helpful demeanor.
Bubtender
Roots Rx
11.2015 - 03.2017
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy rate.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Packaged regulated products in appropriate exit containers.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Read industry publications to maintain knowledge on current and future bud trends.
Guest Service Representative
Aspen Skiing Company
11.2013 - 02.2014
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Assisted guests with skis/equipment and provided directions to attractions and or ski runs to enhance customer experience.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
Hostess/Coat Check Attendant
Casa Tua
04.2013 - 12.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess/Coat Check Attendant
IL Mulino
06.2011 - 03.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Cashier
Paradise Bakery
02.2011 - 06.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative/Restaurant Server
Snowmass Bakery
07.2011 - 05.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Hollister
02.2007 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Crockmier’s
02.2007 - 03.2010
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Sinclair’s
03.2007 - 02.2010
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Jacksonville State University
Jacksonville, ALSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Mail handling
- Relationship Building
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Conflict Management
- Staff hiring
- Supply Management
- Employee Supervision
- Operations Management
- Administrative Oversight
- Employee Training
- Training and coaching
- Workflow Optimization
- Financial Reporting
- Financial Tracking
- Staff Training
- Team Supervision
Timeline
Office Manager
Aspen Sports Medicine
01.2022 - Current
Front Desk Agent
Maroon Creek Club
03.2017 - 12.2021
Bubtender
Roots Rx
11.2015 - 03.2017
Guest Service Representative
Aspen Skiing Company
11.2013 - 02.2014
Hostess/Coat Check Attendant
Casa Tua
04.2013 - 12.2013
Customer Service Representative/Restaurant Server
Snowmass Bakery
07.2011 - 05.2012
Hostess/Coat Check Attendant
IL Mulino
06.2011 - 03.2013
Customer Service Cashier
Paradise Bakery
02.2011 - 06.2012
Hostess
Sinclair’s
03.2007 - 02.2010
Sales Associate
Hollister
02.2007 - 12.2010
Hostess
Crockmier’s
02.2007 - 03.2010
High School Diploma -
Jacksonville State University
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