Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Mejias

Austin

Summary

Accomplished Assistant Manager at Collectors Firearms, adept in customer service and money handling, demonstrated leadership and decision-making skills. Fluent bilingual with proficiency in Microsoft Office. Enhanced customer satisfaction and operational efficiency, achieving a 19% reduction in theft as a Security Officer. Skilled in fostering team cohesion and driving significant improvements in service delivery.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Collectors Firearms
11.2022 - 08.2024
  • Filed 4473s in compliance with Federal and State laws.
  • Performed quality control and beta testing on new products and firearms.
  • Conducted and reviewed internal inventory audits to comply with ATF regulations.

•Supervised day-to-day operations to meet performance, quality and service expectations.

  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Security Officer

Patrol Division
05.2017 - 12.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Warehouse Worker

El Sol Logistics
01.2021 - 12.2021
  • Handled loading and unloading tasks for material transfer.
  • Ensured safe transportation by disassembling and reassembling furniture.
  • Operated lifting machinery for transporting furniture.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Warehouse Worker

Amazon
02.2020 - 11.2021

Handled warehouse duties and responsibilities in a high-volume facility, including picking, maintaining

safe work area, ensuring processing efficiency. Kept accurate records and reports, averaging 99.5% error

free. Maintained speed average at 95% vs other pickers

Sales Advisor

Ulta Beauty Inc.
01.2020 - 12.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Stock Room Associate

Ulta Beauty Inc.
05.2019 - 12.2019
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.

Manager

Pupusas Karla
03.2018 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Retail Supervisor

Ross Dress for Less
01.2018 - 01.2019
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Security Officer

Spartan Security Services
03.2018 - 12.2018

•Patrolled premises on foot and by vehicle 4-5 times a shift, reducing cases of theft by 19%

• Conducted routine checkups of security equipment/systems 3 times per week, troubleshooting and

completing maintenance

• Trained 4 security guards and held weekly briefings to discuss potential security issues

• Directed 200+ customers, employees, and visitors to locations within the premises while on shift, escorting

them as needed

• Wrote daily shift reports and submitted 98% before end of shift

Stock Manager

Ross Dress for Less
05.2017 - 01.2018
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.

Personal Assistant

Havins Law Firm
03.2015 - 12.2017
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Education

High School Diploma -

St Michaels Learning Center
Houston, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Fluent bilingualism
  • Familiar With Microsoft office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Collectors Firearms
11.2022 - 08.2024

Warehouse Worker

El Sol Logistics
01.2021 - 12.2021

Warehouse Worker

Amazon
02.2020 - 11.2021

Sales Advisor

Ulta Beauty Inc.
01.2020 - 12.2020

Stock Room Associate

Ulta Beauty Inc.
05.2019 - 12.2019

Manager

Pupusas Karla
03.2018 - 01.2019

Security Officer

Spartan Security Services
03.2018 - 12.2018

Retail Supervisor

Ross Dress for Less
01.2018 - 01.2019

Security Officer

Patrol Division
05.2017 - 12.2017

Stock Manager

Ross Dress for Less
05.2017 - 01.2018

Personal Assistant

Havins Law Firm
03.2015 - 12.2017

High School Diploma -

St Michaels Learning Center
Elizabeth Mejias