Accomplished Assistant Manager at Collectors Firearms, adept in customer service and money handling, demonstrated leadership and decision-making skills. Fluent bilingual with proficiency in Microsoft Office. Enhanced customer satisfaction and operational efficiency, achieving a 19% reduction in theft as a Security Officer. Skilled in fostering team cohesion and driving significant improvements in service delivery.
•Supervised day-to-day operations to meet performance, quality and service expectations.
Handled warehouse duties and responsibilities in a high-volume facility, including picking, maintaining
safe work area, ensuring processing efficiency. Kept accurate records and reports, averaging 99.5% error
free. Maintained speed average at 95% vs other pickers
•Patrolled premises on foot and by vehicle 4-5 times a shift, reducing cases of theft by 19%
• Conducted routine checkups of security equipment/systems 3 times per week, troubleshooting and
completing maintenance
• Trained 4 security guards and held weekly briefings to discuss potential security issues
• Directed 200+ customers, employees, and visitors to locations within the premises while on shift, escorting
them as needed
• Wrote daily shift reports and submitted 98% before end of shift