Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Mendenhall

Leonardtown,MD

Summary

Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

13
13
years of professional experience

Work History

Cashier

Shoppers Food Warehouse
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.

Membership Ambassador

BJ's Wholesale
12.2022 - 09.2023
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

Front End Cashier

Bed Bath & Beyond
09.2020 - 12.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Front End Cashier

Harris Teeter Grocery Store
12.2019 - 12.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.

Barista/Cook

Dunkin' Donuts
02.2019 - 11.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Front End Cashier/Stocker

Family Dollar
05.2019 - 01.2021
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Mentored new team members on sales software system operation.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Approached every question or concern with calm and level-headed approach.

Front End Cashier

Food Lion
03.2018 - 03.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.

Front End Cashier

Walmart
06.2017 - 11.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.

Front End Cashier

Staples
09.2013 - 12.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Mentored new team members on sales software system operation.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms

Crew Member

McDonald's
04.2011 - 07.2012
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

High School Diploma -

Southern High School
Harwood, MD
09.2005

Skills

  • Identification Checks
  • Cash Drawer Management
  • Issue Resolution
  • Cash Register Systems
  • Sales Expertise
  • Order Taking
  • Money Handling
  • Cash Management
  • Cash Counting Machine Operations
  • Time Management Skills
  • Trained in Point-of-Sale Systems
  • Customer Service

Timeline

Cashier

Shoppers Food Warehouse
09.2023 - Current

Membership Ambassador

BJ's Wholesale
12.2022 - 09.2023

Front End Cashier

Bed Bath & Beyond
09.2020 - 12.2021

Front End Cashier

Harris Teeter Grocery Store
12.2019 - 12.2021

Front End Cashier/Stocker

Family Dollar
05.2019 - 01.2021

Barista/Cook

Dunkin' Donuts
02.2019 - 11.2021

Front End Cashier

Food Lion
03.2018 - 03.2019

Front End Cashier

Walmart
06.2017 - 11.2017

Front End Cashier

Staples
09.2013 - 12.2016

Crew Member

McDonald's
04.2011 - 07.2012

High School Diploma -

Southern High School

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Elizabeth Mendenhall