Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mendez

Davie,FL

Summary

Motivated overachiever with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

21
21
years of professional experience

Work History

Server/Lead Bartender/Cook/Manager

Outback Steakhouse
04.2018 - 11.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Maintained well-organized mise en place to keep work consistent.

Bartender

Ale House
01.2008 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.

Administrative Assistant

Orthopedic And Sports Medicine
07.2000 - 01.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.

Education

J. P. Taravella High School
Coral Springs, FL

Skills

  • Beverage Preparation
  • Order Delivery Practices
  • Order Management
  • Food Running
  • Table Bussing
  • Daily Specials Memorization
  • Guest Engagement
  • Table Setting
  • Food Delivery
  • Safe Food Handling
  • Food Inspection
  • Supply Restocking
  • Cash Handling
  • Front-Of-House Display Creation
  • Performance Improvement
  • Food Sales and Promotion
  • Item Promotion
  • Dining Area Maintenance
  • High-Volume Dining
  • Guest Seating
  • Food Spoilage Prevention
  • Point of Sale Operation
  • Table Setting Knowledge
  • Sales Techniques
  • Service Prioritization

Timeline

Server/Lead Bartender/Cook/Manager

Outback Steakhouse
04.2018 - 11.2021

Bartender

Ale House
01.2008 - 04.2018

Administrative Assistant

Orthopedic And Sports Medicine
07.2000 - 01.2010

J. P. Taravella High School

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Elizabeth Mendez