Elizabeth Mera-Luna
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Goodwill, demonstrating exceptional teamwork, problem-solving, and exceed set goal, mentored new staff, and played a pivotal role in new product launches, showcasing a commitment to excellence and collaborative success.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Production Associate HL
Goodwill
11.2023 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Cashier
Goodwill
01.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Office Production Assistant
Assemblers Inc
10.2017 - 02.2020
- Enhanced office efficiency by organizing and maintaining filing systems.
- Maintained confidentiality of sensitive information by adhering to company policies regarding privacy and data protection.
- Supported staff members with administrative tasks, contributing to a positive working environment for all team members.
- Enhanced team collaboration by actively participating in weekly meetings, sharing updates regarding ongoing projects, challenges faced, and suggested solutions when applicable.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
- Played key role in successful launch of new product line, coordinating logistics of incoming components and outgoing shipments.
Cashier
McDonald's Restaurant
05.2013 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills.
Education
Associate of Science - Physical Therapist Assistant
Morton College
Cicero, IL05-2027
Skills
- Barcode scanners
- Teamwork and cooperation
- Cost estimation techniques
- Merchandise knowledge
- Cost estimation
- Problem-solving
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Team collaboration
- Microsoft outlook
Languages
Spanish
Native or Bilingual
References
Nancy Lopez 773.732.8242
Lorena Salinas 630.352.1499
Alicia Perez 708.676.9495
Timeline
Production Associate HL
Goodwill
11.2023 - Current
Cashier
Goodwill
01.2023 - 05.2023
Office Production Assistant
Assemblers Inc
10.2017 - 02.2020
Cashier
McDonald's Restaurant
05.2013 - 09.2017
Associate of Science - Physical Therapist Assistant
Morton College
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