Elizabeth Merced
Cameron Park Zoo
Waco
14
years of professional experience
Dynamic and detail-oriented Cashier with a proven track record at Cameron Park Zoo, excelling in customer service and cash handling. Recognized for resolving discrepancies efficiently and fostering a positive shopping experience. Demonstrates strong teamwork and integrity, consistently ensuring accurate transactions and customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Work History
Cashier/Retail Assistant
4 Years 11 Months- Processed admissions, gift shop, and membership transactions accurately using POS systems.
- Balanced cash drawers, resolved discrepancies, and maintained secure cash-handling procedures.
- Provided courteous customer service, answering guest questions about tickets, hours, and zoo policies.
- Directed guest flow at busy service areas to support efficient front-end operations.
- Verified ticket types, discounts, and membership benefits to ensure correct pricing.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Retail Sales Associate
2 Years 10 Months- Processed sales, returns, and exchanges through POS while maintaining accurate transaction records.
- Balanced cash drawer at shift close and resolved register discrepancies promptly.
- Assisted customers with product location, pricing, and checkout questions.
- Verified age-restricted purchases and followed store policies for regulated items.
- Maintained organized checkout area and upheld clean, professional front-end presentation.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Scanned merchandise efficiently to support fast, accurate checkout flow.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Customer Service
8 Months- Processed textbook, merchandise, and service transactions accurately using point-of-sale system
- Balanced cash drawer and resolved register discrepancies with attention to detail
- Assisted students, faculty, and customers with purchases, returns, and order questions
- Verified payment methods and applied bookstore policies during checkout operations
- Collaborated with bookstore team to handle special orders and customer concerns
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
6 Years 3 Months- Resolved customer concerns promptly, maintaining positive shopping experience and store loyalty.
- Processed purchases, returns, and exchanges accurately using point-of-sale system.
- Assisted customers with product location, pricing, and store promotions.
- Maintained checkout accuracy while handling cash, card, and electronic payments.
- Supported stock replenishment, merchandise organization, and front-end presentation.
- Trained new associates on customer service standards and register procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated store policies clearly, ensuring consistent service and compliance.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Reliability and punctuality
Team collaboration
Customer service excellence
Timeline
Cashier/Retail Assistant
Cameron Park Zoo
11.2021 - CurrentRead More
Cashier/Retail Sales Associate
Academy Sports and Outdoors
01.2019 - 11.2021Read More
Cashier/Customer Service
Follett Higher Education Group
08.2018 - 04.2019Read More
Customer Service Representative
Dollar General Store
05.2012 - 08.2018Read More
LaVega HighSchool
High School Diploma
Read More