Elizabeth Merchant

Work History

D K Security

06.2016 - 07.2024

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Checked and verified photo identification prior to granting facility access.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Examined doors, windows and gates to verify security.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Good Will Industries

03.2018 - 10.2022

Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Maintained tidy and organized store to comply with cleanliness standards.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Maintained clean and inviting store environment, encouraging longer visits from customers.
Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Homeland Security US Department

03.2008 - 02.2016

Collaborated with law enforcement agencies, sharing vital information to strengthen overall security efforts.
Delivered high-quality customer service while enforcing strict security guidelines for visitors entering the premises.
Managed visitor access control, verifying identification credentials and providing necessary clearance for entry.
Reduced risk of security breaches by maintaining a strong physical presence at all access points and consistently monitoring surveillance systems.
Enhanced security measures by conducting thorough inspections and implementing advanced surveillance equipment.
Provided support during crisis situations by serving as the primary point of contact between management and first responders.
Ensured compliance with federal regulations by regularly reviewing policies and procedures related to facility security operations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to emergency situations to assess and deflect issues.
Examined doors, windows and gates to verify security.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Flap Jack Shack

02.1988 - 03.1998

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.