Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Merck

Mamaroneck

Summary

Organized Office Manager with noted experience in administrative and clinical management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership of multiple practices.

Overview

13
13
years of professional experience

Work History

Office Manager

PM Pediatric Care
06.2013 - Current
  • Develop close working relationships with front office and back office staff.
  • Address and remedy all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Ensure front desk staff are trained effectively and are knowledgeable of their responsibilities and registering criteria.
  • Orient and train new clinical staff on proper procedures during the triage process and point of care testing.
  • Provide proper scheduling of staff for 3 facilities.
  • Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Keep all staff up to date with policy and procedures to streamline tasks such as, the registration process, clinical changes, and other office related policies and procedures.
  • Review end of day front desk batches and ensure monetary deposits were made in a timely manner.
  • Keep inventory and place orders for all medical and office supplies.
  • Reconcile all invoices due for supplies.
  • Ensure accurate hours are entered for all employees and review time for payroll team.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and point of care testing.

Medical Assistant

Westchester Park Pediatrics
01.2011 - 06.2013
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained and documented vital signs.
  • Obtained all prescribed laboratory testing.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Ordered medical supplies and kept inventory weekly.

Education

Medical Assisting

Sanford Brown
White Plains, NY
06.2012

High School Diploma -

Pelham Memorial High School
Pelham, NY
06.2000

Skills

  • Office Supplies and Inventory
  • Operational Efficiency
  • Efficient using ECW, Solv, and Qlik applications
  • Critical Thinking
  • Effective Multitasking
  • Best Practices and Standards
  • Microsoft Office
  • Patient Relations
  • Hiring and Terminations
  • Orientation and Training
  • Policy Implementation
  • Staff Management

Timeline

Office Manager

PM Pediatric Care
06.2013 - Current

Medical Assistant

Westchester Park Pediatrics
01.2011 - 06.2013

Medical Assisting

Sanford Brown

High School Diploma -

Pelham Memorial High School

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Elizabeth Merck