Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Meredith

Thornton,CO

Summary

Accomplished Sales Support and Analytics Manager at Quest Diagnostics, adept in data analytics and critical thinking. Excelled in transforming customer experience and operational efficiency through data-driven insights, leading teams to exceed benchmarks. Proven track record in project management and fostering strong client relationships through effective communication.

Overview

24
24
years of professional experience

Work History

Sales Support and Analytics Manager

Quest Diagnostics
Denver, CO
01.2022 - Current
  • Developed and implemented analytics strategies to improve customer experience.
  • Analyzed large data sets to identify trends, patterns, and opportunities for improvement.
  • Performed ad hoc analyses upon request from various departments within the organization such as sales or marketing teams.
  • Leveraged data from multiple sources to deliver clear, concise and data-driven insights.
  • Cleaned and manipulated raw data.
  • Led a dynamic Sales Support team to surpass regional and national benchmarks for account setup and maintenance.

Customer Operations Manager

Quest Diagnostics
Denver, CO
01.2017 - 12.2021
  • Managed a team of customer service representatives, providing guidance and training as needed.
  • Coordinated with sales teams to ensure customers received the best possible services.
  • Created strategies to increase efficiency in resolving customer inquiries and complaints.
  • Interfaced with senior management on strategy development, process optimization, and resource allocation decisions.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Phlebotomy Supervisor

Quest Diagnostics
Denver, CO
02.2007 - 12.2016
  • Trained and supervised phlebotomists
  • Oversaw daily operations of the Patient Service Centers, including staffing schedules, and patient flow.
  • Analyzed operational data to identify areas of improvement within the department.

Administrative Assistant

Quest Diagnostics
Denver, CO
02.2004 - 01.2007

Phlebotomy Service Representative

Quest Diagnostics
Denver, CO
10.2000 - 01.2004

Education

Bachelor of Science - Business Administration

Regis University
Denver, CO
05-2014

Skills

  • Data-driven decision-making
  • Data Analytics
  • Critical Thinking
  • Collaborative Teamwork
  • Communication
  • Complex Problem-Solving
  • Project Management
  • Quest Management System (QMS) Certified

Timeline

Sales Support and Analytics Manager

Quest Diagnostics
01.2022 - Current

Customer Operations Manager

Quest Diagnostics
01.2017 - 12.2021

Phlebotomy Supervisor

Quest Diagnostics
02.2007 - 12.2016

Administrative Assistant

Quest Diagnostics
02.2004 - 01.2007

Phlebotomy Service Representative

Quest Diagnostics
10.2000 - 01.2004

Bachelor of Science - Business Administration

Regis University

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Elizabeth Meredith