Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Merrihew

Clay

Summary

General manager demonstrating effective inventory management, personnel training and motivation, profit & loss responsibilities and excellent customer service

Overview

8
8
years of professional experience

Work History

Store Manager

Harbor Freight Tools USA
11.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Tractor Supply
06.2022 - 11.2024
  • Managed and oversaw all store operations, including but not limited to inventory management, team development, customer service, sales, cash and deposit handling, marketing, event planning, receiving processes, loss prevention procedures, scheduling, and payroll.
  • Reviewed reports such as sales trends, membership program metrics, and an extensive P&L report to develop and apply strategies for business improvements.
  • Oversaw the remodeling project of the entirety of the store and communicated progress, dilemmas, and key points of interest to ensure thorough completion.
  • Organized and launched grand opening for newly constructed garden center. Oversaw all garden center operations, such as hiring, training, receiving, marketing, sales, managing, and staging live goods.

Store Manager

Petco
10.2019 - 06.2022
  • Managed and oversaw general store operations such as customer service, recruiting and team development, inventory operations, animal care standards, loss prevention procedures, expense control, cash and deposit handling, planogram resets, scheduling and payroll
  • Utilized detailed reports on sales data to create strategies to improve the average transaction and to keep specific product department sales up through team development with selling strategies on customer engagement
  • Within one year sales roughly doubled on weekly average, was ranked highest in the territory by the humane society for quality of animal care, moved the store up the ranks and maintained it from the bottom to the top performer for customer service of all the stores in the district

Store Manager

Mirabito
03.2018 - 10.2019
  • Managed all store operations such as inventory management, rotation of dated products, receiving, loss prevention procedures, recruiting and development, register till balancing and deposit transportation, scheduling and payroll

Inventory Security Supervisor

Wis International
03.2017 - 03.2018
  • Managed a successful team of inventory control analysts with efficient project management, targeted training and effective administrative execution
  • Reduced project deadline penalties by nearly 90% in one year

Education

Psychology -

Onondaga community college
04.2012

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store operations

Timeline

Store Manager

Tractor Supply
06.2022 - 11.2024

Store Manager

Harbor Freight Tools USA
11.2020 - Current

Store Manager

Petco
10.2019 - 06.2022

Store Manager

Mirabito
03.2018 - 10.2019

Inventory Security Supervisor

Wis International
03.2017 - 03.2018

Psychology -

Onondaga community college

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Elizabeth Merrihew