Elizabeth Merry
Sunland,CA
Summary
Dynamic and results-driven, excelling in customer relations and e-commerce management. Leveraged critical thinking and attention to detail to enhance operational efficiency and customer satisfaction. Skilled in vendor relations and problem resolution, consistently achieving and surpassing goals.
Overview
6
6
years of professional experience
Work History
Business Owner
Self-employeed
11.2020 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly.
- Managed daily operations, ensuring efficient processes and quality products.
- Optimized product listings with eye-catching images and persuasive descriptions.
- Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Maintained a clean and well-organized work environment, promoting safety and efficiency.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted customers with returns, refunds and resolving transaction issues.
- Self-motivated, with a strong sense of personal responsibility.
- Established strong customer relationships through excellent communication and attentive service.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Restocked and organized merchandise.
- Completed online and in person transactions.
In Home Elderly Caregiver
Private Care
06.2021 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, and household tasks.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Correctly, and safely cleaned, used and prepped medical equipment before and after use.
- Collaborated with healthcare professionals to provide care for clients with dementia-related conditions.
Medical Office Assistant
Descanso Medical Center
11.2019 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained, and restocked office supplies.
Life Insurance Agent
Primerica
07.2019 - 09.2019
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Subway Sandwich Artist
SUBWAY®Restaurants
06.2018 - 09.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and presented food in compliance with health and safety guidelines.
Education
Gemology Graduate - Gemology
Gemological Institute Of America
Carlsbad, CA11.2025
High School Diploma -
Verdugo Hills High School
Tujunga, CA06.2018
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Problem Resolution
- E-commerce management
- Vendor Relations
- Critical Thinking
- Payment Processing
Timeline
In Home Elderly Caregiver
Private Care
06.2021 - 01.2023
Business Owner
Self-employeed
11.2020 - Current
Medical Office Assistant
Descanso Medical Center
11.2019 - 03.2020
Life Insurance Agent
Primerica
07.2019 - 09.2019
Subway Sandwich Artist
SUBWAY®Restaurants
06.2018 - 09.2018
Gemology Graduate - Gemology
Gemological Institute Of America
High School Diploma -
Verdugo Hills High School
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