Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mertz

Kimball

Summary

Experienced team leader with a track record of effectively managing several profitable stores. Strong communication skills and expertise in sales, marketing, and collections have consistently yielded impressive results. Contributions to the organization's growth and success are a result of leveraging these areas of expertise.

Overview

20
20
years of professional experience

Work History

Store Manager

Great Lakes Specialty Finance
08.2017 - Current
  • Process transactions accurately and per company, state and federal policy.
  • Interact professionally with customers over the phone in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations.
  • Managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements.
  • Perform customer verifications to validate information presented.
  • Interact with customers using active listening skills, to confirm or clarify information and diffuse customer complaints.
  • Comply with federal and state regulations and company policies and procedures.

Store Manager

Allied Cash Advance
08.2006 - 08.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed collection process of delinquent accounts.

Customer Service Representative

Superior Communications Center
05.2005 - 12.2006
  • Sold wireless phones, services and accessories
  • Delivered outstanding customer service to retain and gain customers
  • Processed insurance claims.
  • Performed in store service and repairs
  • Daily opening and closing procedures
  • Assisted in maintaining store appearance
  • Participate in meetings and marketing events inside and outside of the store

Education

College -

Baker College
05.2015

College -

St Clair County Community College
05.2011

High school diploma -

Thomson High School
05-2005

Skills

  • Data entry
  • Collection management
  • Marketing
  • Store management
  • Retail management
  • Cash handling
  • Outbound calling
  • Account management

Timeline

Store Manager

Great Lakes Specialty Finance
08.2017 - Current

Store Manager

Allied Cash Advance
08.2006 - 08.2017

Customer Service Representative

Superior Communications Center
05.2005 - 12.2006

College -

St Clair County Community College

College -

Baker College

High school diploma -

Thomson High School

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Elizabeth Mertz