Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH MERZ

Canonsburg,PA

Summary

Personable and dedicated professional with expertise in building positive relationships and providing support to residents. Possess a strong understanding of residential service coordination, skilled in problem-solving and effective communication. Committed to enhancing the quality of life for residents through compassionate care and efficient resource management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residential Services Coordinator

The Verland Foundation, INC
Sewickley, PA
01.2016 - 01.2023
  • Scheduling staff, seeking volunteers to work vacancies and accepting report offs from scheduled staff
  • Coordinating all outings and scheduled trips
  • Advocating for all staff and individual needs
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Training or retraining staff members and agency staff on all policies and procedures
  • Liaising between the Resident Services department, other departments and staff
  • Oversaw maintenance ensuring timely completion of tasks that contributed significantly towards improved living conditions.
  • Continuously sought feedback from residents, staff, and families to inform future improvements to residential services.
  • Collaborated with multidisciplinary teams to develop individualized plans tailored to meet each resident's unique needs.
  • Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
  • Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
  • Ensured compliance with all local, state, and federal regulations pertaining to residential services provision.
  • Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
  • Managed daily operations of the residential facility, including 10 homes and 90 residents in the ICF setting as well as over 30 homes and 115 residents in the CLA, to ensure safety, cleanliness, and overall quality of life for .
  • Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
  • Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.

Nursing Assistant II/Monitor Tech

West Penn Hospital- Emergency Department
Pittsburgh, PA
07.2014 - 12.2015
  • Performs clerical duties related to admission, transfer, and discharge, telephone answering and unit reception managing up to 100 per day.
  • Provides and documents direct patient care including vital signs, specimen collection, assistance with exams, treatments, and procedures, accurately analyzing and interpreting EKG rhythms and focused testing in accordance with established policies and procedures
  • Participates in unit activities such as inventorying supplies and equipment, ordering and stocking, patient transport, and equipment/appliance cleaning, checks and retrieval in order to meet department/patient needs
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.

Patient Access Representative

West Penn Hospital- Emergency Department
Pittsburgh, PA
02.2014 - 07.2014
  • Conducts patient interviews, pre-registrations/registrations, collects and verifies demographic and financial data for approximately 50 patients per day.
  • Performs insurance verification and eligibility using various online applications and software
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Residential Support Associate II

Barber National Institute
Bridgeville, PA
02.2012 - 02.2014
  • Working independently as well as with other employees in the care of 4 adults with developmental disabilities on self help and daily living skills
  • Job responsibilities include but not limited to goal plan management, medication administration, daily activities schedule maintenance and charting, flow sheet documentation, inter disciplinary team meetings, overall client advocacy
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
  • Displayed flexibility to adapt to policy changes and database re-organization.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Residential Life Associate

Barber National Institute
Bridgeville, PA
03.2011 - 01.2012
  • Working with up to 4 adults with developmental disabilities on self help and daily living skills
  • Job responsibilities include but not limited to goal plan documentation, medication administration, daily activities schedule charting and flow sheet documentation
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Residential Program Worker

Pathways of Southwestern Pennsylvania
Washington, PA
10.2010 - 03.2011
  • Supervision of 4 individuals' daily activities while teaching skills necessary to promote independent functioning and ensuring continuity of services for each individual
  • Managed crisis situations effectively through de-escalation techniques and timely interventions when necessary.
  • Implemented creative problem-solving strategies when faced with challenging situations or unexpected obstacles within the residential program setting.
  • Improved resident satisfaction by addressing concerns promptly and ensuring their needs were met consistently.
  • Maintained detailed documentation of residents'' progress, challenges, and changes in behavior to inform care decisions.
  • Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.

Education

Some College (No Degree) - Psychology

Bethany College
Bethany, WV

Psychology

Queens University of Charlotte
Charlotte, NC

High School Diploma - undefined

Canon-McMillan High School
Canonsburg, PA
01.2008

Skills

  • Problem solving and resolution ability
  • Office communications
  • Self starter and enthusiastic worker
  • Skilled in working with required computer programs
  • Calm and level headed under duress
  • First Aid and CPR Certified
  • Eager to learn new skills
  • Resident advocacy
  • Strong leadership, teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • HIPAA compliance
  • Verbal and written communication
  • Property management

Certification

  • Cardiac Heart Monitor certified October2014
  • CPR certified through American Heart Association October2010
  • First Aid certified October2010
  • Medication Administration certified October2010

Timeline

Residential Services Coordinator

The Verland Foundation, INC
01.2016 - 01.2023

Nursing Assistant II/Monitor Tech

West Penn Hospital- Emergency Department
07.2014 - 12.2015

Patient Access Representative

West Penn Hospital- Emergency Department
02.2014 - 07.2014

Residential Support Associate II

Barber National Institute
02.2012 - 02.2014

Residential Life Associate

Barber National Institute
03.2011 - 01.2012

Residential Program Worker

Pathways of Southwestern Pennsylvania
10.2010 - 03.2011

High School Diploma - undefined

Canon-McMillan High School

Some College (No Degree) - Psychology

Bethany College

Psychology

Queens University of Charlotte

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ELIZABETH MERZ