Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth M Herrera

Del Valle,TX

Summary

With 21 years of experience in the Public Transit industry, I offer a wealth of knowledge and expertise. Throughout my career, I have adeptly handled the complexities of working with Unionized employees, fostering positive and productive relationships at all organizational levels. My extensive background in Labor and Employee Relations equips me to tackle any challenges that may arise. Furthermore, I possess comprehensive experience across all phases of Human Resources, making me well-versed in every aspect of this field.

Overview

21
21
years of professional experience

Work History

Advisor, Employee Resource Center

CapMetro
03.2022 - Current
  • Conducting, overseeing, and assisting with organizational personnel issues to manage concerns and grievances to identify and implement appropriate actions and accountability practices.
  • Conducting highly sensitive investigations to include conducting complainant, witness, and subject interviews, analyzing data from various internal systems; case adjudication; proposing remedial action based on investigation findings; production of completed investigation documentation.
  • Partner in analysis and revision of people programs, policies, process improvement, and practices to sustain a positive work environment for all team members.
  • Provide guidance and assist with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions.
  • Interpret and apply knowledge of People & Culture policies and practices, employment law, and other regulations to provide guidance or clarification for team member matters as the subject matter expert.
  • Assist in the Development od Standard Operating Procedures and Policies.
  • Drug and Alcohol Program Manager (DAPM) and DER responsible for ensuring program compliance with all Department of Transportation rules and regulations
  • Managed the DOT Physical Exam Program, ensuring that all safety sensitive employees had a current Medical Examiner’s Certificate.
  • Subject Matter Expert for Drug and Alcohol Program Compliance provided advising and guidance to internal colleagues and CapMetro Contractors.

Sr. HR Generalist

Catholic Diocese of Austin
03.2021 - 02.2022
  • Served as HR Consultant for 23 Catholic Schools in the Diocese of Austin
  • Responsibilities included but not limited to advising on all HR issues including compensation, policy, procedure and process development
  • Provided best practice guidance in all aspects of employee relations
  • Implemented ATS system to ensure continuity and compliance in employee life cycle

Human Resources Manager

MV Transportation
10.2019 - 10.2020
  • Led the HR team at two separate facilities and had oversight of employee relations, recruiting, employee engagement, benefits administration, new hires, terminations, and FMLA.
  • Worked with Union leadership to resolve issues and provided guidance to the management team as it related to progressive discipline actions
  • Developed strong relationships with functional leaders to provide timely and responsive guidance and solutions that added value to the business
  • Handled questions and communications regarding human resource policies, procedures, laws, standards, and government regulations
  • Administered human resource programs, plans and procedures for company personnel; assisted in the development and implementation of local processes in accordance with corporate policies
  • Collaborated with functional leaders at the local level to ensure compliance of processes related to the documentation and processing of hires, terminations, transfers and leave of absence.
  • Partnered with functional leaders at the local and corporate level to develop and execute on divisional engagement plan to drive up employee engagement and drive down turnover.
  • Maintained accurate records as they related to headcount, absences, and leaves of absence
  • Responded in timely fashion to employee relations issues such as employee complaints and partnered with regional HR departments on escalated ER issues
  • Maintained a working relationship with Labor Relations teams to ensure aligned messaging to unionized employees

Human Resources Compliance Manager/HR Director

RATP Dev
10.2018 - 10.2019
  • Managed day-to-day operations of the Human Resources office with a focus on the compliance of Leave Program Management, Workers Compensation, and Drug and Alcohol program
  • Assisted in developing and implementing various personnel policies, procedures and training programs
  • Assured company compliance with client audits in various areas
  • Promoted to HR Director in October 2019

Human Resources Generalist

Travis Transit
08.2012 - 10.2018
  • Assisted the director in managing day-to-day operations of the Human Resources office
  • Provided support and/or managed the administration of the human resources policies, procedures and programs
  • Carried out responsibilities in the following functional areas: department development, benefits, compensation, organizational development, recruitment and employment
  • Drug and Alcohol Program Manager (DAPM) responsible for ensuring program compliance with all Department of Transportation rules and regulations
  • Managed the DOT Physical Exam Program, ensuring that all safety sensitive employees had a current Medical Examiner’s Certificate
  • Assisted in managing the company’s FMLA and Workers Compensation Program

Alcohol-Drug Free Workplace Coordinator

Capital Metro
02.2006 - 08.2012
  • Responsibilities included administration of Alcohol Drug Free workforce programs mandated by the Federal Transit Administration, US Department of Transportation, Texas State regulation, CMTA policies, and Collective Bargaining Agreements
  • Responsible for scheduling, tracking and documenting drug and alcohol tests for 1000 safety-sensitive employees
  • Counseled employees and management regarding compliance with the drug and alcohol program, employee status and conditions of employment
  • Served as the project manager for contract negotiations related to maintaining programs for an alcohol and drug-free workplace
  • Monitored the quality of contract service-providers including collectors, technicians, labs, MRO and SAP
  • Conducted audits of all service providers (Bus and Paratransit) to ensure program compliance
  • Developed measures to track and analyze data to ensure program compliance
  • Project manager for the Employee Assistance Program
  • Counseled employees on issues related to EAP, Drug and Alcohol, and Return to Work programs
  • Collaborated extensively with Labor Relations and HR departments to find solutions for finding good candidates for employment, employee grievance hearings, managerial and employee conduct complaints, unemployment claims, and termination documentation
  • Responsible for initial and continued training for supervisors and employees on Drug and Alcohol related topics


Administrative Assistant

Capital Metro
08.2003 - 02.2006
  • Responsible for administrative support duties in the Human Resources department, to include assisting in benefits administration, drug and alcohol awareness programs, training coordinators, accessible transportation specialist, and an EEO officer
  • Assisted employees with all benefits related issues, created/updated forms and policies and prepared reports as needed
  • Assisted in New Employee Orientations
  • Department Records Coordinator,

Education

Austin Community College
01.1990

Skills

  • Project Management
  • Contract Administration
  • Office Management
  • Union Labor Negotiations
  • Superior Communication Skills
  • Extensive Experience in Constituent Services
  • Public Affairs Expert
  • Benefits and Human Resources Administration
  • DOT, Drug and Alcohol Program Management

References

  • Rafael Villareal, Sr. Director Bus Transportation, Operation and Maintenance Oversight, 512-906-4416
  • Yolanda White, Superintendent Transportation, Operation and Maintenance Oversight, 512-663-6609
  • KC Washington, Demand Response Trainer, 512-884-0868

Timeline

Advisor, Employee Resource Center

CapMetro
03.2022 - Current

Sr. HR Generalist

Catholic Diocese of Austin
03.2021 - 02.2022

Human Resources Manager

MV Transportation
10.2019 - 10.2020

Human Resources Compliance Manager/HR Director

RATP Dev
10.2018 - 10.2019

Human Resources Generalist

Travis Transit
08.2012 - 10.2018

Alcohol-Drug Free Workplace Coordinator

Capital Metro
02.2006 - 08.2012

Administrative Assistant

Capital Metro
08.2003 - 02.2006

Austin Community College

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Elizabeth M Herrera