Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Midkiff

MURRELLS INLET,SC

Summary

Driven by a proven track record in the hospitality sector, notably at Village Tavern Restaurant, I excel in team member training and effective time management. Leveraging exceptional communication skills and POS system proficiency, I've significantly enhanced service delivery and customer satisfaction, embodying a results-oriented approach with a focus on continuous improvement and efficiency.

Overview

30
30
years of professional experience

Work History

Server / Trainer

Village Tavern Restaurant
05.2014 - 05.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
  • Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.
  • Streamlined training process, making it more efficient and reducing time to full productivity for new servers.
  • Trained and mentored Number new personnel hired to fulfill various roles.

Bartender

Applebee's Neighborhood Grill & Bar
11.2011 - 12.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Server

Ninety Nine Restaurants
05.2004 - 07.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Administrative Assistant

Duddie Ford
12.1993 - 05.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Graduated -

Shrewsbury Senior High School
Shrewsbury, MA

Skills

  • Effective Time Management
  • Safe Food Handling
  • Menu Memorization
  • Order Accuracy
  • High-volume dining
  • Upselling strategies
  • Team Member Training
  • POS System proficiency
  • Cash Handling
  • Safe handling procedures
  • Food presentation
  • Server etiquette
  • Tableside Service
  • Bar terminology
  • Food Safety Compliance
  • Wine service
  • Exceptional communication
  • Quality Control
  • Restaurant Operations
  • Food and beverage pairings
  • Training expertise
  • Restaurant procedures knowledge

Timeline

Server / Trainer

Village Tavern Restaurant
05.2014 - 05.2024

Bartender

Applebee's Neighborhood Grill & Bar
11.2011 - 12.2013

Server

Ninety Nine Restaurants
05.2004 - 07.2010

Administrative Assistant

Duddie Ford
12.1993 - 05.2003

Graduated -

Shrewsbury Senior High School

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Elizabeth Midkiff