Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mikek

Howell,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Adept at working effectively unsupervised, and mastering new skills. Hardworking employee with customer service, and multitasking experience.

Overview

8
8
years of professional experience

Work History

Crew Memeber

McDonald's
Howell, MI
09.2024 - Current
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Cashier, Line & Prep Cook.

Culver's Restaurant
Howell, MI
05.2024 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Measured and weighed food items to comply with portion requirements.
  • Prepped vegetables and ingredients by washing, chopping and dicing.

Front Desk Agent

Kalahari Resorts Sandusky
Sandusky, OH
10.2023 - 03.2024
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies, and procedures.
  • Answered telephones, greeted guests to assist, and answer questions.
  • Resolved guest complaints promptly and courteously.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Processed payments accurately and efficiently.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Posted incidental charges to ledgers, using computers.

Front Desk Agent

Cedar Point Resort & Campground
Sandusky, OH
05.2017 - 07.2021
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed cash drawer responsibly throughout shift.
  • Kept accurate records of guest transactions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Stayed current on local attractions, and special events to help guests with entertainment options.

Education

Associate of Arts - Culinary Arts

Michigan Career And Technical Institute
Plainwell, MI
03-2015

High School Diploma -

Belding Senior High School
Belding, MI
05-2014

Skills

  • Credit and Cash Payments
  • Room Assignments
  • Guest Relations
  • Guest Amenities
  • POS Systems
  • Payment Collection
  • Cleaning and sanitizing
  • Regulatory Compliance

Timeline

Crew Memeber

McDonald's
09.2024 - Current

Cashier, Line & Prep Cook.

Culver's Restaurant
05.2024 - 09.2024

Front Desk Agent

Kalahari Resorts Sandusky
10.2023 - 03.2024

Front Desk Agent

Cedar Point Resort & Campground
05.2017 - 07.2021

Associate of Arts - Culinary Arts

Michigan Career And Technical Institute

High School Diploma -

Belding Senior High School

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Elizabeth Mikek