ELIZABETH MILLAN SEGURA
DALLAS,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager
Whatabuger
02.2014 - 08.2023
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Prepared monthly financial reports summarizing business operations for senior management review.
- Identified opportunities to reduce costs while maintaining quality standards across departments.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
- Organized meetings between stakeholders from different divisions in order facilitate communication between them.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
World Finance
01.2009 - 01.2014
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2010
Skills
- Account Management
- Sales
- Service Quality Improvement
- Workflow Planning
- Quality Management6
- P&L Management
- Schedule Management
- Business Administration
- Customer Retention
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Operations Management
- Staff Development
Websites
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Whatabuger
02.2014 - 08.2023
Assistant Manager
World Finance
01.2009 - 01.2014
High School Diploma -
Grand Prairie High School