Elizabeth Miller

Work History

First Quality Retail Services

06.1997 - Current

Maintained absolute integrity with report findings.
Conducted experiments in laboratory environment for product development purposes.
Developed test methods to meet industry needs.
Trained newly hired employees on processes and procedures relevant to lab tasks at hand.
Used basic statistical tools to improve products and process.
Identified, developed and deployed experimental solutions to identify problems with new materials.
Launched new positioning adhesive to improve products and process as well as cost savings.
Documented changes during experiments, noting unexpected issues arising during research activities.

First Quality Retail Services

06.1997 - 06.1999

Developed customer care relations with callers to identify their needs and referred them to local retailers and online stores.
Provided excellent customer care by responding to requests, assisting with consumer questions and concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Published weekly reports and tracked consumer concerns to identify trends.

Astoria Federal Savings And Loan Bank

09.1990 - 06.1997

Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Maintained friendly and professional customer interactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Cross-sold credit cards, loans and other bank products.
Identified potential needs through observation, questioning, and listening.
Answered inquiries regarding checking and savings accounts and other related products.
Assisted customers with banking needs and inquiries.
Received car loan, home loan, and other payments and posted to accounts.
Counted, verified end of day transactions, balanced cash drawers. Reverified cash drawers each morning before business. Assisted coworkers with balancing end of day transactions.
Inspired tellers to speak with customers, to cross sell products and increase customer loyalty.

JCPenney

08.1986 - 03.1996

Assisted Merchandiser of sports depart purchase seasonal apparel and tracked inventory.
Studied and monitored market trends to identify future sports apparel. Spoke with customers to identify their needs and implement them at next seasonal reset. This resulted in high increase sales volume.
Worked with outside venders for special order wedding shoes, while supporting customer needs. Tight timelines resulted in occasional negotiations with vendors.
Established strong vendor relationships to maintain and support business.
Collaborated with Merchandiser team to identify and fulfill customer needs in sports department and shoe department.
Answered customer questions regarding store merchandise, department information, and pricing.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Inspected fine jewelry for proper arrangement and display. Secured jewelry in safe at end of business day.
Performed upgrade sales for customers with jewelry trade ins.
Assisted with end of day cash room, collected register cash boxes and securing them.
Increased sales for sports department earning rewards for team.

Pope And Talbot

05.1988 - 09.1990

Documented and executed detailed test plans and summarized findings for reporting purposes.
Conducted data review and followed standard practices to find solutions.
Performed thorough inspections of outgoing products.
Tracked and analyzed product quality data to identify trends and insights.
Performed routine inspections of products throughout shift.
Helped uncover and fix production problems in order to reduce overall defect rates.
Reported problems and concerns to management.
Awards for zero defects shifts.

United Cerebral Palsy Otego County NY

04.1986 - 09.1988

Provided clerical support to company employees by copying, faxing and filing documents.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Responded to inquiries from callers seeking information. Transferred and directed phone calls, guests and mail to correct staff members.
Created and updated physical records and files to maintain current, accurate and compliant documentation.
Received and routed business correspondence to correct departments and staff members.
Produced highly accurate internal and external letters and memoranda.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Recorded expenses and maintained accounting records.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.