ELIZABETH MILLER
Wichita,Kansas
Summary
PROFESSIONAL SUMMARY Tenured administrative professional with extensive experience providing support to the Executive Officers of a multimillion-dollar organization. Analytical, detail-oriented leader adept at multitasking within a fast-pasted environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships. Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 8 years of experience in the field.
Overview
22
22
years of professional experience
Work History
Project Manager
Provisioned Services Inc
Wichita, KS
02.2022 - Current
- Answer incoming phone lines
- Creates and assigns incoming work orders to vendors
- Oversee PM program for Planet Fitness Division
- Collect vendor invoicing and prepare billing for customer
- Also pays some vendors with credit card
- Update customer databases with notes during work order duration
- Train new hires
- Prepares quotes for corporate office approval.
- Led meetings with internal team members, consultants and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Modified project plans when needed to better align with organizational objectives.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Determined project staffing needs and led resource management.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Drafted project construction schedule and updated as job progressed.
Loan Processor
Freedom 1st Federal Credit Union
McConnell AFB, KS
04.2021 - 02.2022
- Answer incoming phone lines. Verify customer accounts and answer customer question on their accounts.
- Apply liens on the Kansas E-Lien system, as well as out of state procedures
- Remove liens once loan is paid off and send out paid statements.
- Calculated income, assets and liabilities to meet lender requirements.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Reviewed initial client documentation to structure and submit loan package.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Filed completed packages quickly and efficiently.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Interviewed applicants to identify needs and evaluate eligibility for loans or mortgages.
- Updated client account information and records in company databases.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Approved or denied loan applications and explained reasoning behind decisions.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Collaborated with company teams to expedite loan approval processes.
- Developed loan contracts and explained contract terms to clients.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Warranty Administrator
Coyle Chevrolet
Clarksville, IN
08.2014 - 03.2021
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Set up and manage paper filling systems, updating paperwork, and maintaining documents, correspondence, and other material under General Motors rules
- Operate office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with General Motors procedures
- Compile, sort and verify the accuracy of data before it is processed and submitted to General Motors
- Create, maintain, and enter information into database
- Advisor over PDI’s (Pre-Delivery Inspections) on all new incoming vehicles. Review of new vehicle and accessory install on new cars thru GM.
- Advisor over UCI’s (Used car inventory inspections) on all incoming used vehicles. Sold services to Used Car department for repairs.
- Advisor over inventory vehicles to confirm and send out for repairs and recalls at other Dealerships
- Service Advisor when company wants extra special care taken of a customer.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Kept thorough records of service actions and customer information.
- Organized claims paperwork and booked appointments with customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Provided extended warranty data and pricing to sales departments.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Service Assistant
Sam Swope
Clarksville, Indiana
04.2012 - 07.2014
- Dispatch jobs to technicians for vehicle repairs
- Service Advisor take customer complaints and sale repairs to customer on vehicle repairs
- Service Assistant to create and maintain need computer fillable document for store use
- Contact all customer for customer satisfaction
- Advisor UCI’s (Used car Inventory Inspections) on all incoming vehicles. Sold repairs to Used Car Department.
- Advisor PDI’s (Pre-Delivery Inspections) on all new incoming vehicles and installing gas in vehicle
- Marketing creates and mass email coupons and deals monthly.
- Answered customer questions and resolved complaints.
- Sold extended warranty coverage on vehicles.
Credit Clerk
Southern Graphics Systems
Louisville, Kentucky
04.2008 - 02.2012
- Collecting and contacting business for credit references to set up credit accounts
- Data entry to enter customer information in system for credit accounts
- Invoicing and statement printing and mailing
- Customer service for issues with billing
- Contacted customers to notify of delinquent payments and resolve.
Credit Clerk
Ajilon Staffing
Louisville, Kentucky
10.2007 - 04.2008
- Temp to hire for Southern Graphics Systems
Office Clerk
Wayne Supply Company
Louisville, Kentucky
04.2005 - 09.2007
- Open, sort distribute incoming correspondence, including mail
- Operate office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions
- Bulk business mailings
- Invoice and statements printing and mailing
- Stocked, ordered, filed, filled orders for literature room
- Set up accounts in company systems
- Maintained petty case and postage sales.
Shift Supervisor
Quality Control Resources Inc
Louisville, Kentucky
05.2001 - 11.2003
- Company went out of business 02/04
- First Shift supervisor
- Managed a crew of 20 people
- Trained staff on details and what client expects for inspecting and or fixing parts for jobs
- Client contact for jobs and direction for jobs
- Completed all shift paperwork for jobs preformed and submitted to proper departments
- Coordinate with other shift managers on incoming or in process jobs
- Shipping and Receiving inventory for incoming and completed jobs
- Setting up pickup and delivery of incoming and completed jobs
Education
High School Diploma -
Clarksville Senior High School
Clarksville, IN05.1992
Data Entry Course -
Prosser Career Education Center
New Albany, IN05.1992
Skills
- Multi-Unit Operations Management
- Purchasing and Procurement
- Project Development and Lifecycle
- Workforce Training
- Verbal and Written Communication
- Resource Allocation
- Quality Assurance
- Team Collaboration
- Project Management
- Work Planning and Prioritization
- Customer Relationship Management
- Vendor Selection
- Requirements Writing
- Team Leadership
- Documentation and Reporting
- Detail Oriented
- Complex Problem Solving
- Performance Monitoring
- Client Relations
- Data Review
- Microsoft Office Suite Expert
- Project Scope
- Processes and Procedures
- Vendor Sourcing
- Baseline Schedules Creation
- Document Management
- Claim Amount Calculations
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Eligibility Determination
- Information Verification
- Coverage Determination
- Error Reviews
- Recall Notifications
- Records Maintenance
- Records Management
- Paperwork Coordination
- Claims Processing
- Appointment Booking
- Proofreading and Editing
- Appointment Scheduling
- Microsoft Office
- Policy and Procedure Explanations
- Critical Thinking
- Attention to Detail
- Organizing and Prioritizing Work
- Financial Transactions
- 10-key Touch
- Data Entry Software
- Decision Making
- Time Management
- Document Control
- Recordkeeping Organization
- Large-Sum Computations
- Composing Business Correspondence
References
References
Melissa Mayfield 812-207-6426 lissainesvil@aol.com
Gabe Stone 502-235-9893 Gabestone82@yahoo.com
Katie Matarelii 502-693-3671 katie.restoreit@gmail.com
Katie Hundley 812-989-4777 Katiemiller0511@gmail.com
Timeline
Project Manager
Provisioned Services Inc
02.2022 - Current
Loan Processor
Freedom 1st Federal Credit Union
04.2021 - 02.2022
Warranty Administrator
Coyle Chevrolet
08.2014 - 03.2021
Service Assistant
Sam Swope
04.2012 - 07.2014
Credit Clerk
Southern Graphics Systems
04.2008 - 02.2012
Credit Clerk
Ajilon Staffing
10.2007 - 04.2008
Office Clerk
Wayne Supply Company
04.2005 - 09.2007
Shift Supervisor
Quality Control Resources Inc
05.2001 - 11.2003
High School Diploma -
Clarksville Senior High School
Data Entry Course -
Prosser Career Education Center
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Brandon TranBrandon Tran
Kitchen Prep Cook at Mr.Poke CO.Kitchen Prep Cook at Mr.Poke CO.
Thomas AlvisThomas Alvis
KCPM at Seventh DirectionKCPM at Seventh Direction