Elizabeth Miller
Collinsville,OK
Summary
Dedicated and detail-oriented administrative professional with over a decade of experience in customer service and program support. Proven ability to manage inquiries related to enrollment, financial assessments, and eligibility issues effectively. Skilled in performing online updates to maintain accurate records and correspondence management. Demonstrates exceptional communication skills and a strong commitment to providing top-tier support to veterans and their families. Proficient in using various software systems to streamline processes, ensure data integrity, and enhance service delivery. Adept at fostering positive relationships and navigating complex situations with empathy and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Co-Owner
Miller Heat and Air LLC
Collinsville, OK
01.2020 - Current
- Manage daily business operations, including payroll, bookkeeping, and bank reconciliations, ensuring financial accuracy and compliance with industry regulations.
- Oversee project coordination and job dispatching using software platforms, maintaining operational efficiency and timely completion of HVAC projects.
- Maintain accurate financial records and streamlined processes by using QuickBooks, improving overall business operations.
- Demonstrate strong, independent decision-making in enhancing business workflows and implementing innovative solutions, contributing to significant business growth.
- Drove substantial revenue growth, leading the company from $172K to $2.08M in total income—a 1,105% increase within three years.
- Develop and maintain strategic vendor relationships, ensuring competitive pricing and on-time delivery of materials.
- Implemented cost-saving strategies that improved profit margins and operational efficiency by 15%.
Director of Administration
Better Business Bureau
Tulsa, OK
02.2016 - 08.2021
- Managed all aspects of payroll operations, overseeing employee garnishments and resolving errors to guarantee accurate compensation for staff.
- Generated and analyzed financial reports for senior leadership, facilitating informed decision-making and strategic planning.
- Oversaw the yearly financial audit, guaranteeing adherence to prerequisites and deadline fulfillment.
- Maintained daily financial records by making accurate entries in QuickBooks and assisting the bookkeeper with monthly reconciliations to ensure financial integrity.
- Oversaw all accounts payable functions, ensuring timely payments and efficient cash flow management.
- Served as the primary contact for employee benefits administration, managing enrollment, answering inquiries, and maintaining benefit plans.
- Coordinated onboarding for new employees, ensuring all documents were signed and necessary information was provided, facilitating a smooth integration into the organization.
- Responsible for making all company bank deposits and maintaining accurate and secure financial handling practices.
- Negotiated contracts and agreements with vendors, reducing operational costs while maintaining high-quality services.
- Drafted and managed the yearly budget of $1.3 million, collaborating with the CEO and Board of Directors for approval.
- Maintained the company organizational chart and employee directory, ensuring accurate and up-to-date records.
- Updated company policies and employee handbooks as needed, ensuring compliance with employment laws and best practices.
- Exercised independent judgment and reasoning in responding to inquiries, preparing correspondence, and handling sensitive organizational matters.
Office Manager
Better Business Bureau
Tulsa, OK
07.2015 - 02.2016
- Processed all incoming payments and managed daily bank deposits, ensuring timely and accurate financial transactions.
- Maintained financial accuracy by making daily entries in QuickBooks and assisting the bookkeeper with reconciliations and month-end close processes.
- Oversaw the maintenance of employee files, ensuring accurate documentation and compliance with HR policies.
- Served as the primary contact for employee benefits administration, handling enrollment, inquiries, and ongoing maintenance of benefit programs.
- Coordinated the onboarding process for new hires, ensuring all necessary documentation was signed and employees received all required paperwork and information.
- Managed accounts receivable, ensuring timely client invoicing and payments, contributing to positive cash flow.
- Demonstrated in-depth knowledge of BBB policies and standards, ensuring all office practices aligned with organizational guidelines.
- Exercised independent judgment and reasoning when responding to inquiries, preparing correspondence, and handling office-related matters.
Administrative Assistant/Executive Assistant to CEO/COO
Better Business Bureau
Tulsa, OK
04.2009 - 07.2015
- Screened inbound calls, managed executive schedules, and coordinated speaking engagements for the President, ensuring efficient time management and prioritization.
- Voluntarily assisted with an investigation conducted by the Oklahoma State Bureau of Investigation (OSBI), playing a pivotal role in uncovering financial misconduct by the COO, a prominent political figure.
- Collaborated closely with OSBI agents and the Assistant Attorney General, providing critical evidence that solidified the case and contributed to a successful resolution.
- Demonstrated exceptional discretion and integrity while managing sensitive information related to the investigation, ensuring confidentiality and professionalism.
- Managed company bank deposits and verified bill payments, maintaining financial accuracy and security.
- Served as the primary contact for employee insurance verifications, responding to questions and ensuring benefit administration ran smoothly.
- Assisted consumers over the phone, resolving inquiries, and providing superior customer service.
- Led investigations into suspicious businesses, contributing to organizational integrity and consumer protection.
- Performed various clerical duties to support senior executives and the overall operation of the office.
Technician (Verizon Wireless retail location)
Flextronics
Owasso, OK
08.2007 - 12.2008
- Provided technical support to customers and internal staff, resolving issues efficiently and enhancing customer satisfaction at the retail location.
- Conducted software upgrades on customer devices, ensuring optimal performance and user experience.
- Issued warranty replacement devices to customers as needed, maintaining service quality and customer trust.
- Consistently met or exceeded accessory and data sales quotas, contributing to overall store performance and profitability.
- Received the Star Promoter award for outstanding customer service, recognizing commitment to delivering exceptional support and solutions.
Sales Manager
ABS Wireless
Owasso, OK
12.2006 - 06.2007
- Managed work orders for technicians, ensuring efficient allocation of resources and timely job completion.
- Oversaw the opening and closing new jobs, maintaining organized records and workflows.
- Fielded inbound calls, addressing customer inquiries and providing excellent support to enhance client satisfaction.
- Delivered first-class customer service by addressing and resolving technical issues for existing customers and fostering strong client relationships.
- Successfully sold additional products and services, including DirecTV, Dish Network, Sprint Wireless, and WildBlue Internet, contributing to revenue growth and customer retention.
Education
Bachelor of Science - Criminal Justice
Northeastern State University
Tahlequah, OK05-2018
Associate of Arts - Business/Psychology
Tulsa Community College
Tulsa12-2013
Skills
- Project Management
- Communication
- Research & Analytical Skills
- Compliance & Regulatory Knowledge
- Contract Management
- HR Administration & Employment Law
- Process Improvement
- Microsoft Office Suite
- Database Management
- Critical Thinking
- Attention to Detail
- Adaptability
- Time Management
- Data Entry and Analysis
- Complaint Handling
Certification
Notary Public
State of Oklahoma, Obtained: 2011, Expires: 2027
Essentials of HR Law
Pryor Learning, 2014
- In-depth training covering key employment legislation, case laws, and HR trends. Topics included the Americans with Disabilities Act (ADA), COBRA, FLSA, sexual harassment policies, and drug testing requirements.
- Focused on legal compliance in recruitment, performance management, benefits administration, and employee discipline.
- Specialized knowledge in handling employment handbooks, FMLA, EEOC audits, and navigating Department of Labor investigations.
- Gained insights into the ethical use of AI in HR, including compliance with evolving EEOC guidance.
Essentials of HR Law
Pryor Learning, 2015
- Focused on ADA and FMLA laws, recent court decisions, and compliance with EEOC standards.
- Covered wage and hour law compliance under FLSA, including exempt/non-exempt classifications.
- Gained expertise in managing employee accommodations, handling stress-related disabilities, and addressing retaliation and whistleblower issues.
- Provided up-to-date guidance on employment-at-will, wrongful termination, and employee privacy laws.
- Included best practices for interviewing, hiring, record retention, and legally compliant employee handbooks.
References
References available upon request.
Timeline
Co-Owner
Miller Heat and Air LLC
01.2020 - Current
Director of Administration
Better Business Bureau
02.2016 - 08.2021
Office Manager
Better Business Bureau
07.2015 - 02.2016
Administrative Assistant/Executive Assistant to CEO/COO
Better Business Bureau
04.2009 - 07.2015
Technician (Verizon Wireless retail location)
Flextronics
08.2007 - 12.2008
Sales Manager
ABS Wireless
12.2006 - 06.2007
Notary Public
State of Oklahoma, Obtained: 2011, Expires: 2027
Essentials of HR Law
Pryor Learning, 2014
- In-depth training covering key employment legislation, case laws, and HR trends. Topics included the Americans with Disabilities Act (ADA), COBRA, FLSA, sexual harassment policies, and drug testing requirements.
- Focused on legal compliance in recruitment, performance management, benefits administration, and employee discipline.
- Specialized knowledge in handling employment handbooks, FMLA, EEOC audits, and navigating Department of Labor investigations.
- Gained insights into the ethical use of AI in HR, including compliance with evolving EEOC guidance.
Essentials of HR Law
Pryor Learning, 2015
- Focused on ADA and FMLA laws, recent court decisions, and compliance with EEOC standards.
- Covered wage and hour law compliance under FLSA, including exempt/non-exempt classifications.
- Gained expertise in managing employee accommodations, handling stress-related disabilities, and addressing retaliation and whistleblower issues.
- Provided up-to-date guidance on employment-at-will, wrongful termination, and employee privacy laws.
- Included best practices for interviewing, hiring, record retention, and legally compliant employee handbooks.
Bachelor of Science - Criminal Justice
Northeastern State University
Associate of Arts - Business/Psychology
Tulsa Community College
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