ELIZABETH MILLER
Splendora
Summary
Dedicated and hardworking employee who consistently exceeds goals and meets deadlines to the highest standards. Demonstrates a pride in quickly and effectively learning new things. Experience in customer service, customer care, and background in emergency medicine contribute to strong conflict resolution skills and a deep understanding of the importance of accurate documentation.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Blindster.com
01.2023 - Current
- Effectively navigated high-stress situations, upholding professionalism and resolving conflicts under pressure.
- Delivered coaching and mentorship to new hires, helping them integrate smoothly into the team.
- Managed thorough documentation between vendors, ensuring information remained well-organized.
- Stayed informed on the latest product and service updates, maintaining current knowledge.
- Accurately computed order totals, updated accounts, and kept detailed records for inventory control.
EMT
Montgomery County Hospital District
12.2021 - 01.2023
- Assessed patient vital signs and condition using pulse oximeters and electronic vital sign monitors to determine care requirements.
- Performed regular checks on equipment and vehicles to ensure safe and continuous operation.
- Kept the ambulance clean and organized, ensuring it was always prepared for emergency calls.
- Administered care for wounds and injuries during transport, preparing patients for advanced treatment or stabilizing their condition until arrival.
- Managed the inventory of medical supplies, ensuring sufficient stock levels for prompt emergency response.
- Streamlined documentation processes to ensure efficient transfer of patient information between EMS personnel and hospital staff.
- Maintained accurate patient records and treatment documentation to track medical history and ensure the confidentiality of information.
Customer Service Representative
Blindster.com
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender/Waitress
Coals Smokehouse
01.2017 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Certified Nursing Assistant
Grace Hospice
01.2014 - 10.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
N/A - Emergency Medicine
Blinn College
Brenham, TX01-2022
EMT - Emergency Medicine
Lonestar
Montgomery, TX01-2016
CNA - Medical
Lonestar
Kingwood01-2012
High School Diploma -
Splendora
01-2011
Skills
- Customer service
- Basic/advanced life support
- Proficient in Multitasking
- Microsoft office
- Trustworthy Performance
- HIPAA compliance
- Efficient Data Management
- Detail-Oriented Mindset
- Microsoft Excel
Timeline
Customer Service Representative
Blindster.com
01.2023 - Current
EMT
Montgomery County Hospital District
12.2021 - 01.2023
Customer Service Representative
Blindster.com
01.2020 - 01.2021
Bartender/Waitress
Coals Smokehouse
01.2017 - 01.2020
Certified Nursing Assistant
Grace Hospice
01.2014 - 10.2016
N/A - Emergency Medicine
Blinn College
EMT - Emergency Medicine
Lonestar
CNA - Medical
Lonestar
High School Diploma -
Splendora
Similar Profiles
Pedro RiveraPedro Rivera
Road Service Technician at Performance SystemsRoad Service Technician at Performance Systems
Meredith Van DyneMeredith Van Dyne
Charge Nurse at Houston Methodist Hospital The WoodlandsCharge Nurse at Houston Methodist Hospital The Woodlands
Vanessa HollomanVanessa Holloman
Purchasing Associate at Calumet/Royal PurplePurchasing Associate at Calumet/Royal Purple
Samantha StubbsSamantha Stubbs
Application Engineer at Knighten IndustriesApplication Engineer at Knighten Industries
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T