Summary
Work History
Education
Skills
References
Community Service & Volunteer Work
Work History
References
Timeline
Generic
Elizabeth Lee Miller

Elizabeth Lee Miller

Bradenton,FL

Summary

Experienced professional with a strong background in customer service, education, and financial services. Proven ability to remain calm and adaptable in high-pressure situations, ensuring positive interactions and customer satisfaction. Skilled in Microsoft Word and Excel, ready to enhance passenger experiences in the airline industry. Committed to delivering exceptional service as a gate agent or flight attendant.

Work History

On-Site Substitute Teacher

Kairos Public School
  • Full-time substitute for various grades and classes.
  • Developed rapport with students, promoting trust and open communication.
  • Collaborated with faculty to create cohesive educational experiences across grade levels.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Managed classroom behavior effectively, fostering a positive learning environment.
  • Implemented engaging educational activities to enhance student participation.
  • Provided support during assessments, ensuring adherence to testing protocols.
  • Communicated regularly with parents about student progress and classroom dynamics.

Substitute Teacher

Vacaville Unified School District
  • Subbed for various schools within the school district.
  • Delivered engaging lessons to diverse student groups, adapting materials for varied learning styles.
  • Managed classroom behavior effectively, fostering a positive learning environment.
  • Implemented school policies and procedures to ensure student safety and well-being.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed supplementary educational resources that enhanced curriculum delivery and student engagement.
  • Implemented lesson plans to maintain classroom continuity and support student learning objectives.

Recreation Leader 3

TGIFun Club
  • Managed before and after school care programs for local schools.
  • Facilitated engaging recreational activities for diverse age groups to enhance community involvement.
  • Assisted in planning and executing events, ensuring smooth operations and participant satisfaction.
  • Maintained safety protocols during activities, promoting a secure environment for all attendees.
  • Collaborated with team members to develop innovative programming that met community needs.
  • Delivered exceptional customer service, addressing participant inquiries and concerns effectively.
  • Supported training sessions for new staff, fostering a collaborative team environment.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.

Bank Teller & Loan Processing Officer

Travis Credit Union
  • Processed transactions and supported loan services.
  • Assisted customers with account inquiries, providing tailored solutions to meet their needs.
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
  • Maintained cash drawer integrity through regular balancing and reconciliation practices.
  • Educated customers on bank products and services, enhancing overall customer satisfaction.
  • Collaborated with team members to streamline operations and improve service delivery.
  • Handled complex transactions, resolving issues promptly to minimize wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty

Bank Teller

First Northern Bank
  • Processed cash and check transactions.
  • Worked closely with clients to insure
  • Processed customer transactions efficiently and accurately, ensuring high-quality service delivery.
  • Assisted customers with account inquiries, providing timely and relevant information to meet their needs.
  • Maintained cash drawer, balancing at the beginning and end of each shift to ensure accuracy.
  • Collaborated with team members to uphold bank policies and procedures on customer service standards.
  • Resolved customer complaints swiftly, maintaining positive relationships and promoting client satisfaction initiatives.

Recreation Leader 3

TGIFun Club
    • Supervised before and after school programs, scheduled staff, planned activities.
    • Monitored equipment and facilities, reporting maintenance issues promptly to ensure usability.
    • Evaluated program feedback to identify areas for improvement and enhance future offerings.
    • Developed positive and productive relationships with kids, parents and staff.
    • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
    • Supervised groups of up to 30 children under age 12 from arrival through departure at end of day.
    • Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
    • Provided technical assistance to site leader to help coordinate diverse projects.
    • Engaged participants in recreational activities and team-building exercises.
    • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
    • Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs.
    • Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.

Education

Bachelor of Arts - Intercultural Communication Studies

Sacramento State University
6000 Jed Smith Dr., Sacramento, CA 95819
1 2018

Associate of Arts - Sociology, Liberal Arts & Communication Studies

Solano Community College
1 2016

Skills

  • Flexible problem solver
  • Effective conflict resolution
  • Proficient in assistive technologies
  • Collaborative teamwork
  • Effective multitasking
  • Goal-oriented
  • Personalized care
  • Analytical skills
  • Educational technology integration
  • Document organization
  • Effective verbal communication
  • Facilitating group instruction
  • Relationship management
  • Flexible problem solver

References

Available upon request

Community Service & Volunteer Work

  • Children’s Ministry – Valley Church, 1989, 2000
  • The Father’s House, 2005, 2011
  • Vacaville Storehouse, 2018, 2019
  • By Faith Productions, 2004, 2005
  • Collaborated with team members to streamline event logistics, improving overall efficiency and effectiveness.
  • Coordinated outreach efforts, successfully building relationships with local organizations to expand volunteer network.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Assisted in organizing community events, enhancing participant engagement and experience.

Work History

01-2020

References

References available upon request.

Timeline

On-Site Substitute Teacher

Kairos Public School

Substitute Teacher

Vacaville Unified School District

Recreation Leader 3

TGIFun Club

Bank Teller & Loan Processing Officer

Travis Credit Union

Bank Teller

First Northern Bank

Recreation Leader 3

TGIFun Club

Bachelor of Arts - Intercultural Communication Studies

Sacramento State University

Associate of Arts - Sociology, Liberal Arts & Communication Studies

Solano Community College

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Elizabeth Lee Miller