Customer-oriented, strategic-thinking sales and management professional with over 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust.
Hi, I’m
Elizabeth Miller
1033 County Road 142 DURANGO,CO
Summary
Overview
27
years of professional experience
Work History
Durango Smoke ShopDurango, CO
Tobacco Associate
01.2023 - Current
Job overview
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Cross-sold products to boost overall sales purchases.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Bear Fruit LodgeDurango, CO
Residential Home Manager
09.2019 - Current
Job overview
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Assisted 2 residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Durango OrganicsDurango, CO
Cannabis Concierge
04.2020 - 05.2020
Job overview
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Speedway/Western Refining Inc.Durango, CO
General Manager
12.2008 - 08.2019
Job overview
- Developed systems and procedures to optimize efficiency and quality
- Motivated and led team members to work together to achieve common performance and profitability targets
- Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations
- Generated daily operational and sales reports for corrective action or continuous improvement
- Improved efficiency through supervising daily staff assignments and tasks
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Developed internal candidates for general management promotion opportunities
- Managed scheduling for employees to ensure optimal productivity
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
- Motivated and led team members to work together to achieve targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Zumiez IncDurango, CO
Store Manager
03.2004 - 09.2008
Job overview
- Fostered strong relationships with customers and suppliers by and maintaining communication
- Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
- Updated store pricing, signage and merchandising based on current promotions
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Processed shipments and maintained stock shelf organization
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Managed cash handling operations and bank deposits
- Trained staff to deliver outstanding customer service and assistance
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Created attractive store displays to generate customer interest and boost sales
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
- Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Fostered healthy team environments to promote collaboration and boost productivity
From The Heart Clothing BoutiqueDurango, CO
Key Holder
03.2002 - 04.2004
Job overview
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Orio's Roadhouse Durango, CO
Cocktail Server/Bartender
06.2001 - 09.2003
Job overview
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assessed patrons' needs to always provide proactive service.
BoomDurango, CO
Owner
04.1998 - 02.2002
Job overview
- Cultivated loyal account base by actively listening to concerns, consistent follow up and dedicated customer service
- Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Oversaw daily operations of Boom business, including 4 employees across 1 location.
Southwest SoundDurango, CO
Assistant Manager
08.1996 - 04.1998
Job overview
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Implemented merchandising and promotional changes across area to enhance sales
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Education
Fort Lewis CollegeDurango, CO
Bachelor of Arts from Business Administration
1996
University Overview
Skills
- Reports generation and analysis
- Time management skills
- Self driven
- Issue and conflict resolution
- Hiring and staffing
- Customer service driven
- Teamwork
- Training and development
- Develop successful strategies and goals
- Microsoft Office/Excel and cash handling
- Profit and loss accountability
- Attentive to customer needs
- Merchandising familiarity
- Purchasing and planning
- Schedule management
- Networking abilities
Additional Information
Additional Information
Colorado MED Employee Badge, Serve Safe and Alcohol certifications
Prior to 1996 work history available upon request.
Affiliations
Affiliations
Minnesota state champ and top ten national finalist in food and service marketing via DECA 1989.
Ski instructor of the Year 1990 with Skijammers, Wayzata Minnesota. Lover of music, travel and the great outdoors.
Timeline
Tobacco Associate
Durango Smoke Shop
01.2023 - Current
Cannabis Concierge
Durango Organics
04.2020 - 05.2020
Residential Home Manager
Bear Fruit Lodge
09.2019 - Current
General Manager
Speedway/Western Refining Inc.
12.2008 - 08.2019
Store Manager
Zumiez Inc
03.2004 - 09.2008
Key Holder
From The Heart Clothing Boutique
03.2002 - 04.2004
Cocktail Server/Bartender
Orio's Roadhouse
06.2001 - 09.2003
Owner
Boom
04.1998 - 02.2002
Assistant Manager
Southwest Sound
08.1996 - 04.1998
Fort Lewis College
Bachelor of Arts from Business Administration
Elizabeth Miller
Elizabeth Miller
970-779-2634 seoultrayne@gmail.com 1033 County Road 142 Durango, CO 81303
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