Open To Work
Elizabeth Miller-Galvond
Work Preference
Summary
Results-oriented leader dedicated to enhancing organizational performance through strategic initiatives and data-driven insights. Expertise in fostering client partnerships, developing leadership capabilities, and improving organizational culture. Navigates fast-paced environments to deliver impactful results that align with performance objectives.
Overview
24
24
years of professional experience
Work History
Owner
Another Season Home and Garden
Benton, AR
06.2024 - Current
- Achieved 103% of fiscal year 2025 revenue in first quarter of fiscal year 2026.
- Transformed struggling local garden center into profitable enterprise by implementing targeted marketing and operational improvements.
- Reinvigorated business model to align with evolving industry trends, enhancing financial stability and market competitiveness.
- Identified growth, expansion, and diversification opportunities, leading to strategic initiatives that strengthened market position.
- Recognized as a leading landscape designer and garden center within state.
- Managed daily operations, including hiring and training staff effectively.
- Ensured compliance with local, state, and federal regulations.
District Manager
Chartwells Higher Education
Northern CA
09.2023 - 06.2024
- Orchestrated strategic partnership program with California State University system, resulting in 31% revenue growth in first year.
- Spearheaded student enrollment initiatives and expanded outreach programs to increase student participation.
- Led and mentored leadership team, enhancing service delivery and improving customer satisfaction scores by 15%.
Resident District Manager
Chartwells Higher Education
Hayward, CA
08.2021 - 09.2023
- Formulated client engagement strategy that secured 15-year contract extension, generating $7 million in revenue and improving client loyalty metrics by 40%.
- Directed initiatives that increased operational efficiency, cutting food waste by 30% and saving $100,000 annually.
- Executed strategy to enhance brand presence on campus, resulting in 20% increase in student satisfaction and 15% revenue growth through improved dining and retail offerings.
- Developed strategic initiatives that optimized operations, resulting in 20% rise in student satisfaction scores and 15% revenue increase.
- Led team of 6 directors and 175 associates managing $8 million services contract for residential and student dining operations at California State University East Bay.
- Established popular brand on campus through cultural shift that effectively engaged students.
Operations Manager
Amazon
Stockton, CA
07.2020 - 07.2021
- Achieved 20% reduction in order processing time, saving over 50 operational hours weekly.
- Applied lean principles to identify and address operational challenges in fulfillment center.
- Developed succession planning framework for leaders to enhance readiness for advanced roles.
District Manager
Sodexo Corporate Services
San Francisco, CA
05.2017 - 06.2020
- Generated a substantial 22.8% year-on-year revenue increase by developing innovative product lines, expanding market reach, and optimizing pricing strategies within the tech industry.
- Led the strategic management of 13 accounts in Northern California's business and industry segment, achieving $24M in annual revenue; leveraged market insights to stimulate a 12% upsurge in cross-selling possibilities.
- Increased gross profit by 12.7% through targeted cost-saving measures, optimized operational workflows, and strategic vendor negotiations in contracted services industry.
- Achieved 3.8% comparable unit growth rate through strategic product launches, effective pricing strategies, and market analysis.
- Orchestrated initiatives to cultivate client partnerships, achieving 95% retention rate in inaugural year and 100% in subsequent year.
Resident District Manager
Chartwells Higher Education
Chicago, IL
07.2015 - 03.2017
- Led the identification and resolution of operational bottlenecks through comprehensive process analysis, streamlining operations and maximizing efficiency for the $15M dining services program, achieving a 25% increase in cost savings and productivity.
- Directed transformative initiatives for 11 Directors and 127 hourly associates, reshaping a $15M dining services program in a competitive urban environment.
- Unified an engaged, motivated workforce through promotion of collaboration and implementation of employee recognition programs, achieving a 35% increase in employee satisfaction and a 20% decrease in turnover.
- Introduced innovative student options, enhancing client relations and elevating services, contributing to improved student satisfaction scores.
General Manager
Sodexo, Inc.
Chicago, IL
02.2002 - 07.2015
- Spearheaded HR functions, optimizing recruitment, onboarding, and training while introducing performance evaluation system, resulting in 25% turnover decrease and improved employee retention.
- Led and coached fifty-member team to execute strategic decisions for Northwestern University's downtown campus contract, enhancing operational effectiveness.
- Achieved business goals through effective planning, organizing, and directing of operations, ensuring alignment with strategic objectives.
- Innovated catering and retail strategies, resulting in a 20% revenue increase and surpassing customer expectations.
- Implemented a robust training program resulting in increased employee productivity by 30% and ensuring the highest service standards.
- Surpassed customer and client expectations by implementing standards that resulted in a 15% increase in customer satisfaction and a 10% improvement in return on investment.
Education
Bachelor of Science - Business Administration / Human Resources
Regis University
Denver, CODenver, CO
Associate of Occupational Studies - Culinary Arts and Sciences / Restaurant Management
Scottsdale Culinary Institute
Scottsdale, AZScottsdale, AZ
Skills
- Profit optimization
- Strategic growth initiatives
- Contract negotiation and administration
- Process improvement
- Customer service
- Mentorship
- Project management
- Program execution
- Cross-functional leadership
- Effective communication
- Financial acumen
Timeline
Owner
Another Season Home and Garden
06.2024 - Current
District Manager
Chartwells Higher Education
09.2023 - 06.2024
Resident District Manager
Chartwells Higher Education
08.2021 - 09.2023
Operations Manager
Amazon
07.2020 - 07.2021
District Manager
Sodexo Corporate Services
05.2017 - 06.2020
Resident District Manager
Chartwells Higher Education
07.2015 - 03.2017
General Manager
Sodexo, Inc.
02.2002 - 07.2015
Bachelor of Science - Business Administration / Human Resources
Regis University
Associate of Occupational Studies - Culinary Arts and Sciences / Restaurant Management
Scottsdale Culinary Institute