Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Elizabeth Miller-Oliver

Sacramento,CA

Summary

Knowledgeable Case Manager experienced in coordinating care for survivors of domestic violence, sexual assault, and human trafficking. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

23
23
years of professional experience

Work History

Housing First Case Manager

My Sister's House
Sacramento, CA
12.2021 - Current
  • Documented case notes daily and coordinated follow-ups for seamless case management.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs, and resolved roadblocks.
  • Intervened in urgent and crisis situations and provided services in compliance with California and federal regulations and laws.
  • Worked with clients on goal planning, resources, and safety planning.
  • Worked with a monthly caseload of 58 clients per month.

Process Assistant Manager

Amazon
Sacramento, CA
09.2021 - Current
  • Maintain working knowledge of latest industry techniques, methods and equipment.
  • Identify and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Determine and recommend methods to address improvement opportunities.
  • Collaborate with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Assist coworkers and staff members with special tasks on daily basis.
  • Volunteer to help with special projects of varying degrees of complexity.
  • Helping support daily management of duties, allocating labor,assign job duties, leading meetings.
  • Coaching associates to work safely.


Domestic Violence Advocate

My Sister's House
Sacramento, CA
09.2021 - Current
  • Respond to the 24/7 Multi-lingual Crisis line by offering crisis intervention and providing referrals.
  • Provide culturally- responsive and trauma-informed emotional support to individual clients.
  • Assist with case managers in helping client meet their goals and other case management needs.
  • Accompany clients to appointments, court hearings, advocating for access to social services.
  • Outreach to community through tabling at community events, participating in public campaigns and creating educational literature.
  • Engage with children to help with school work or activities.
  • Assist with organization donations made to agency.
  • Other duties as assigned.

Voluntary Worker

River City Food Bank
Sacramento, CA
06.2021 - Current
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Supported program leaders with administrative support duties.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Assisted with special events or programs.

Voluntary Worker

Wellspring Women's Center
Sacramento, CA
06.2021 - Current
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Greeted visitors, answered questions and assisted with individual needs or requests.

Volunteer

Placer Food Bank
Placerville, CA
03.2017 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Greeted customers and guests warmly and offered immediate assistance.
  • Performed general housekeeping and cleaning tasks.
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.

Call Center Representative 2

Safe Credit Union
Sacramento, United States
07.2019 - 09.2021
  • Consistently maintained customer service satisfaction ratings through quality control.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed over 1,000 debit and credit card and electronic check payments per month.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effectively communicated with customers about account changes, new credit products or services.
  • Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.

Sales Associate

Nordstrom
Roseville, CA
03.2017 - 07.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Achieved perfect attendance and on-time record.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Produce Sales Associate

Walmart
North Highlands, CA
02.2015 - 02.2017
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Cashier

Target
Sacramento, CA
10.2013 - 04.2015
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.

Voluntary Worker

Senior Gleaners
Sacramento, CA
01.2008 - 12.2010
  • Assisted with event coordination and on-site support.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported staff with clerical work and other office tasks.
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.

Camp Counselor

Hagginwood Community Center
Sacramento, CA
07.2008 - 07.2009
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
  • Led groups of children safely through variety of camp activities.
  • Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept athletic and games equipment and facilities organized and maintained.

Education

Master of Science - Counselor Education

California State University - Sacramento
Sacramento, CA
05.2025

Bachelor of Arts - Psychology

California State University, Sacramento
Sacramento, CA
07.2022

Associate of Arts - Psychology

American River College
Sacramento, CA
05.2019

Skills

  • Good telephone etiquette
  • Flexible & Adaptable
  • Compassionate
  • Adaptability
  • Customer service
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • De-escalation Techniques
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Knowledge of medical and psychiatric terminology
  • Cultural awareness
  • Active Listening
  • Community Resource Referral
  • Case Notes
  • Group Session Facilitation
  • Crisis Resolution
  • Case Planning and Management
  • Client Service

Timeline

Housing First Case Manager

My Sister's House
12.2021 - Current

Process Assistant Manager

Amazon
09.2021 - Current

Domestic Violence Advocate

My Sister's House
09.2021 - Current

Voluntary Worker

River City Food Bank
06.2021 - Current

Voluntary Worker

Wellspring Women's Center
06.2021 - Current

Call Center Representative 2

Safe Credit Union
07.2019 - 09.2021

Volunteer

Placer Food Bank
03.2017 - Current

Sales Associate

Nordstrom
03.2017 - 07.2019

Produce Sales Associate

Walmart
02.2015 - 02.2017

Cashier

Target
10.2013 - 04.2015

Camp Counselor

Hagginwood Community Center
07.2008 - 07.2009

Voluntary Worker

Senior Gleaners
01.2008 - 12.2010

Master of Science - Counselor Education

California State University - Sacramento

Bachelor of Arts - Psychology

California State University, Sacramento

Associate of Arts - Psychology

American River College

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Elizabeth Miller-Oliver