Elizabeth Mims
Lexington
Summary
Dedicated and detail-oriented professional with a strong background in customer service, team leadership, training, and administrative support. Proven ability to adapt to diverse roles while maintaining efficiency and professionalism. Skilled in coaching team members, optimizing customer satisfaction, and driving operational success. Adept at handling high-pressure environments while fostering collaboration and productivity.
Key Skills:
- Customer service excellence and complaint resolution
- Leadership and team coaching
- Training and development
- Operational and quality control standards
- Administrative and clerical support
- Communication and problem-solving
With experience ranging from retail and food service to education and administration, I bring a well-rounded skill set that enables me to thrive in various professional settings. My ability to multitask, guide teams, and enhance workplace efficiency makes me a valuable asset in any organization.
Overview
6
6
years of professional experience
Work History
Crew Member
Chick-fil-A
06.2024 - Current
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Customer Service Supervisor
Baer's Furniture
06.2023 - 05.2024
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Wrote training manuals for the employees in my deptpartment according to strict company guidelines and protocols.
Crew Trainer
McDonalds
09.2022 - 06.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Established and maintained quality control standards.
Summer School Teaching Assistant
Alabama Board of Education
05.2021 - 07.2022
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Secretary Internship
Maplesville High School
08.2019 - 05.2022
- Scheduled appointments and conducted follow-up calls to parents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Information Technology
High Point University
High Point, NC05-2028
High School Diploma -
Maplesville High School
Maplesville, AL05-2022
No Degree -
LeCroy Career Tech Center
05-2022
Skills
- Hardware Knowledge
- Software Knowledge
- Troubleshooting
- Critical Thinking & Problem Solving
- Customer Service
- Time Management
- Great Work Ethic
- Great Communication
- Quick Learner
- Typing
- Reliable
- Basic Programming Languages (Java & Python)
- Adobe Photoshop & illustrator
- Front desk
- Multitasking
- Works well with others
Languages
English
Native or Bilingual
Timeline
Crew Member
Chick-fil-A
06.2024 - Current
Customer Service Supervisor
Baer's Furniture
06.2023 - 05.2024
Crew Trainer
McDonalds
09.2022 - 06.2023
Summer School Teaching Assistant
Alabama Board of Education
05.2021 - 07.2022
Secretary Internship
Maplesville High School
08.2019 - 05.2022
Bachelor of Science - Information Technology
High Point University
High School Diploma -
Maplesville High School
No Degree -
LeCroy Career Tech Center
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
William Seward IIIWilliam Seward III
Welder/Welding Fabricator at Construction Implements DepotWelder/Welding Fabricator at Construction Implements Depot