Elizabeth Miner
Hinesburg,VT
Summary
Seasoned Senior Support Analyst with deep understanding of business and technical requirements. Experience in providing high-quality customer service, identifying process improvements, and troubleshooting complex issues. Strong analytical skills paired with comprehensive knowledge of IT systems and software. Have made significant contributions to previous workplaces by streamlining processes and enhancing system performance.
Overview
11
11
years of professional experience
Work History
SR SUPPORT ANALYST
ATHENAHEALTH/VIRENCE/GE
Burlington, VT
04.2016 - 01.2024
- Provided platform, technical, and clinical EHR support for various healthcare IT functions such as EMR clinical and billing applications. This involved troubleshooting database and webserver issues to ensure optimal performance of integrated systems.
- Collaborated with a team of specialized engineers to support several hundred national healthcare companies and universities, ensuring the successful troubleshooting and implementation of HCIT integrations for accurate data storage and exchange.
ROBOTICS ENGINEER
GREENSEA SYSTEMS
05.2014 - 02.2016
- Contributed to the development of control and navigation solutions for automated, tethered underwater robots as part of a small engineering team.
TECHNICAL WRITER
GREENSEA SYSTEMS
10.2012 - 05.2014
- Produced user-friendly documents outlining control and navigation systems functionalities to improve understanding for both operators and API/internal engineers
- Sourced, developed, and implemented a knowledge base for end users resulting in more concise online documentation.
Education
BS COMPUTER ENGINEERING TECHNOLOGY -
VERMONT TECHNICAL COLLEGE
05.2016
Skills
- MSSQL and Oracle DB Queries
- DB tuning
- Command Line
- Microsoft OS and MS Office
- VM/RDS/Remote Support tools
- HL7 and CCDA
- Clinical Content Flowsheets
Volunteer Experience
- Worked with a team of engineers to lead a group of middle school students in designing and building robots for their afterschool club.
- Supervised a group of middle school children to build an underwater robot for the Vermont Maritime Museum's summer camp.
- Led discussion groups in educating adult workers to technical career opportunities for a local non-profit head start program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SR SUPPORT ANALYST
ATHENAHEALTH/VIRENCE/GE
04.2016 - 01.2024
ROBOTICS ENGINEER
GREENSEA SYSTEMS
05.2014 - 02.2016
TECHNICAL WRITER
GREENSEA SYSTEMS
10.2012 - 05.2014
BS COMPUTER ENGINEERING TECHNOLOGY -
VERMONT TECHNICAL COLLEGE
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